Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Cruz

Flat Rock,MI

Summary

Knowledgeable and reliable student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.

Overview

3
3
years of professional experience

Work History

Worker

Bob Jo's Frozen Custard
Wyandotte, MI
05.2021 - Current
  • Prepared orders for customers.
  • Managed register to complete customer transactions.
  • Interacted with customers.
  • Made sure that each order was completed to satisfaction.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Helped unload and stock when deliveries were received.
  • Maintained cleanliness throughout shift.
  • Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
  • Trained new employees on proper food handling techniques and customer service standards.
  • Restocked supplies of napkins, straws, spoons and other items as needed.
  • Performed opening duties such as mopping and making sure the shop is prepared for the day.

Barista

Biggby Coffee
Brownstown, MI
11.2022 - 06.2023
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register to receive payment by cash and credit card.
  • Counted cash drawer before and after shift, making sure that it remained organized and correct.
  • Restocked back and front of house.
  • Maintained calm demeanor during high-volume periods and special events.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Closed the store by performing duties such as cleaning the espresso machine and sweeping and mopping the front and back of house.
  • Prepared food items.
  • Prepared and served coffee, espresso drinks, blended drinks, teas, and more.
  • Ordered and received supplies to restock beverage items.

Education

High School Diploma -

Woodhaven High School
Flat Rock, MI
06-2023

Some College (No Degree) -

University of Michigan - Ann Arbor
Ann Arbor, MI

Skills

  • Customer Service
  • Attention to Detail
  • Team Leadership
  • Solid Problem Solver
  • Team Player
  • Time Management

Timeline

Barista

Biggby Coffee
11.2022 - 06.2023

Worker

Bob Jo's Frozen Custard
05.2021 - Current

High School Diploma -

Woodhaven High School

Some College (No Degree) -

University of Michigan - Ann Arbor

Similar Profiles

CREATE PROFILE
Katrina Cruz