Aspiring artist motivated to create memorable experiences with all those I meet and always lead teams to success. My work history in both office management and hospitality has aided in building exceptional administrative and customer service skills honed from fast-paced office and service settings. Complementing this, my experience in hospitality has endowed me with superior multitasking abilities, strong communication, acute attention to detail, and a genuine commitment to ensuring client satisfaction. This unique blend of analytical prowess and client-focused service equips me to tackle challenges in any interdisciplinary roles or environments.
Hi, I’m
Katrina Cunanan
Farwell,MI
Summary
Overview
4
years of professional experience
1
Certificate
Work History
Ruk Thai KitchenClare, MI
Server
12.2024 - 03.2025
Job overview
- Welcomed each guest in a warm and professional manner.
- Expertly managed transitions between FOH and BOH in order to achieve smooth workflow.
- Prioritized communication and teamwork for an optimized and consistent work experience.
- Learned and implemented strategies from previous workplaces in order to accelerate the training process and excel.
Precision General Contracting
Production Assistant
10.2022 - 12.2023
Job overview
- Managed the coordination of construction plan work, identified and tracked project milestones, delegated tasks, and monitored individual progress.
- Prepared presentations and reports for senior management, outlining the overall status of projects and lead generation.
- Collaborated with cross-functional teams to ensure project objectives and timelines were met.
- Experienced in scheduling meetings, maintaining office supplies, and coordinating customer service inquiries.
- Proficient in organizing and filing documents, managing calendars, and preparing reports.
- Contributed to profit and business development by vetting and introducing new avenues/subcontractors and ensuring consistency in product quality.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Maintained inventory in supply closet to prevent shortages.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Action Solar
Administrative Assistant
02.2022 - 09.2022
Job overview
- Created multiple processes to further procedural efficacy - utilized both spreadsheets and third party resources to incorporate new procedures seamlessly into the already established workflow.
Nékter Juice Bar
Manager
10.2021 - 02.2022
Job overview
- Company Overview: Upbeat, high energy, and enthusiastic Sociable Personality
- Memorized over 70+ recipes at a time whilst preparing and serving specialty drinks, smoothies, and other food items/beverages to customers.
- Oversaw daily operations; including staff scheduling, inventory management, and ensuring a clean and organized workspace.
- Led the team by training and supervising staff members to ensure exceptional customer service and adherence to company standards.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collected payments and provided accurate change.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized official and off-menu boba and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Upbeat, high energy, and enthusiastic Sociable Personality
Happy Lemon
Barista
01.2021 - 10.2021
Job overview
- Developing and implementing strategies to optimize sales, such as creating promotional offers and up-selling techniques.
- Collaborating with suppliers to maintain adequate inventory levels and negotiate favorable pricing.
- Continuously seeking opportunities for business growth and improvement in operational efficiency.
Education
Caney Creek High SchoolConroe, TX
High School Diploma
05-2017
University Overview
- Graduated summa cum laude (No. 5)
- Participated in the Literary Criticism, Marching Band, and Art History UIL Competitions
- Houston Livestock Show and Rodeo Excellence Scholarship Recipient
- Member of the Art Honor Society
- Awarded Best in Show HLSR 2017
University of NorthDenton, TX
Some College (No Degree) from Drawing & Painting, Electrical Engineering
University Overview
- 3.9 GPA
- Achieved full scholarship tuition
- Honors student
Skills
- Upbeat, high-energy, and enthusiastic sociable personality
- Timeline planning and management
- Dedicated and reliable
- Proficient in adopting sales techniques
- Experienced in staff development
- Outstanding customer service
- Shift scheduling
- Supply ordering
- Safe food handling
- Experienced in CRM and office management software
- Account reconciliation
- Record keeping
- Office coordination
- Inventory management
- Customer engagement
- POS operation
Certification
- Food Handler's Certification
- California's Alcoholic Beverage Control Certification
Languages
Spanish
Limited
Timeline
Server
Ruk Thai Kitchen
12.2024 - 03.2025
Production Assistant
Precision General Contracting
10.2022 - 12.2023
Administrative Assistant
Action Solar
02.2022 - 09.2022
Manager
Nékter Juice Bar
10.2021 - 02.2022
Barista
Happy Lemon
01.2021 - 10.2021
Caney Creek High School
High School Diploma
University of North
Some College (No Degree) from Drawing & Painting, Electrical Engineering
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