Malaya Allen
Houston,TX
Summary
Dynamic worker with a strong work ethic and exceptional customer service skills, honed at any of the establishments I’ve worked at. Proven ability to resolve customer complaints swiftly, enhancing guest loyalty. Adept at cash handling and fostering guest engagement, consistently delivering memorable experiences while maintaining an organized and efficient workflow.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Locker Room
Houston, TX
03.2024 - Current
- Provide exceptional customer service and ensure a positive dining experience for all guests.
- Efficiently manage multiple tables and prioritizing tasks to meet customer needs promptly.
- Collaborate with kitchen staff to ensure timely and accurate order delivery.
- Maintain cleanliness and organization of dining area while adhering to safety standards.
Server
Victory
Houston, TX
11.2023 - 02.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
City Gear Clothing Store
Houston, TX
07.2023 - 11.2023
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Maintained store displays and ensured merchandise was well-organized and visually appealing.
- Collaborated with team members to achieve sales goals and enhance customer satisfaction.
Server
Bar2200
Houston, TX
12.2020 - 03.2023
- Resolved customer complaints swiftly, ensuring guest retention and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Hooters Inc.
Louisville, KY
08.2015 - 03.2020
- • My very first job I started out as a host and worked my way up to a server. I Would have eventually worked my way up to a lead but Covid hit and lost my job.
- Assisted in training new servers on menu knowledge and service protocols.
- Processed payments accurately, handling cash and credit transactions efficiently.
- Upsold menu items effectively, enhancing guest satisfaction and restaurant revenue.
Education
High School Diploma - Business Management
Eastern Kentucky University
Richmond, Kentucky, KY05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Problem solver
- Enthusiastic personality
- Positive energy
- Organized and efficient
Timeline
Server
Locker Room
03.2024 - Current
Server
Victory
11.2023 - 02.2025
Sales Associate
City Gear Clothing Store
07.2023 - 11.2023
Server
Bar2200
12.2020 - 03.2023
Server
Hooters Inc.
08.2015 - 03.2020
High School Diploma - Business Management
Eastern Kentucky University