Katrina Davis
Jacksonville,FL
Summary
Dedicated professional with experience at Hampton Inn By Hilton, excelling in housekeeping and customer service. Proven ability to maintain high sanitation standards while fostering teamwork. Skilled in managing tasks efficiently and effectively, ensuring guest satisfaction through attention to detail and strong communication skills. Committed to creating inviting environments for all clients.
Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.
Overview
15
15
years of professional experience
Work History
Housekeeper
Hampton Inn By Hilton
02.2025 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Collections Agent
ABC Aquisitions
12.2016 - 06.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Maintained high volume of calls and met demands of busy and productive group.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Collections Agent
Legal Mediations
01.2014 - 01.2016
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Legal Assistant
Rubin and Debski Law Office
01.2010 - 02.2011
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Education
High School Diploma -
PACE
Jacksonville, FL05-2002
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
Timeline
Housekeeper
Hampton Inn By Hilton
02.2025 - Current
Collections Agent
ABC Aquisitions
12.2016 - 06.2024
Collections Agent
Legal Mediations
01.2014 - 01.2016
Legal Assistant
Rubin and Debski Law Office
01.2010 - 02.2011
High School Diploma -
PACE
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