Katrina Day
Canton,United States
Summary
Dynamic leader with a proven track record at Popeyes® Louisiana Kitchen, enhancing customer satisfaction and team performance. Skilled in operations management and staff development, I excel in complex problem-solving and interpersonal communication. Achieved significant improvements in employee engagement and financial performance, demonstrating a commitment to excellence and continuous learning. Experienced with creating safe and nurturing environments for children. Utilizes effective communication and problem-solving skills to address individual needs. Track record of developing engaging activities that foster development and learning.
Overview
30
30
years of professional experience
Work History
Custodian, Part-time
Spivey & Spivey Law Firm
08.2010 - Current
- Enhance cleanliness and safety by regularly sanitizing high-touch surfaces.
- Maintain clean and comfortable environments by vacuuming, cleaning windows, and dusting.
- Ensure building spaces are clean inside and outside.
Childcare Provider
Self Employed
10.2023 - 10.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Utilized positive reinforcement techniques to encourage good behavior.
Childcare Provider
Cobbin's Family
09.2019 - 09.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Family Childcare Provider
Nacaroto's Family
03.2011 - 02.2016
- Established strong relationships with parents to facilitate open communication about child progress and concerns.
- Prepared nutritious meals and snacks following dietary guidelines to promote healthy eating habits among children under care.
- Boosted language development through engaging storytelling and interactive reading exercises.
- Provided support during potty training process by offering guidance, encouragement, and consistency in routine.
- Fostered emotional growth by creating a nurturing and safe environment.
Family Childcare Provider
Spivey's Family
05.2003 - 12.2010
- Established strong relationships with parents to facilitate open communication about child progress and concerns.
- Provided support during potty training process by offering guidance, encouragement, and consistency in routine.
- Fostered emotional growth by creating a nurturing and safe environment.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Manager
Popeyes® Louisiana Kitchen
10.1994 - 01.2003
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Calumet High School
Chicago, IL06.1988
Skills
- Customer Service
- Communication and Interpersonal Skills
- Complex Problem-Solving
- Staff Management
- Operations Management
- Budget Control
- Scheduling and Coordinating
Timeline
Childcare Provider
Self Employed
10.2023 - 10.2024
Childcare Provider
Cobbin's Family
09.2019 - 09.2023
Family Childcare Provider
Nacaroto's Family
03.2011 - 02.2016
Custodian, Part-time
Spivey & Spivey Law Firm
08.2010 - Current
Family Childcare Provider
Spivey's Family
05.2003 - 12.2010
Manager
Popeyes® Louisiana Kitchen
10.1994 - 01.2003
High School Diploma -
Calumet High School
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