KATRINA DIM
Richmond, TX.,UNITED STATES
Summary
Healthcare Customer Service Representative with 7+ years of experience supporting patients, providers, and insurance carriers in high-volume healthcare environments. Skilled in Epic, Athenahealth, HIPAA compliance, insurance verification, claims support, and patient communications. Proven ability to manage complex healthcare inquiries while maintaining accuracy, compliance, and exceptional customer service.
Overview
9
9
years of professional experience
Work History
Healthcare Customer Support
Hope Clinic for Women
Richmond, TX
02.2024 - 04.2026
- Educated patients on insurance processes and billing procedures.
- Handled high-volume calls while ensuring customer satisfaction.
- Trained new representatives on company protocols and systems.
- Managed appointment scheduling and maintained accurate records.
Customer Service & Administrative Support
MTM Transportation
02.2019 - 01.2023
- Ensured compliance with federal, state, and local regulations regarding the transport of passengers requiring special medical attention or equipment.
- Confirmed patient transport needs and requirements through communication with healthcare providers.
- Secured necessary authorizations for transport services in collaboration with insurance representatives.
Verification & Administrative Specialist
Answernet
Houston, United States
08.2017 - 01.2019
- Audited client records to ensure compliance with HIPAA regulations, resulting in improved data integrity and reduced audit discrepancies.
- Supported administrative recordkeeping and reporting for leadership and compliance audits, contributing to streamlined processes.
- Managed general correspondence related to billing questions and reimbursement inquiries to ensure timely resolution.
- Handled 80-100 inbound calls per day in a high-volume healthcare call center.
Education
BACHELOR OF SCIENCE - Business Management
Southern New Hampshire University
Manchester, NH08-2025
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
Houston Community College
Houston, TX05-2021
Skills
- Epic
- Athenahealth
- HIPAA Compliance
- Records & Database Management
- Microsoft 365
- Insurance Verification
- Customer Service
Timeline
Healthcare Customer Support
Hope Clinic for Women
02.2024 - 04.2026
Customer Service & Administrative Support
MTM Transportation
02.2019 - 01.2023
Verification & Administrative Specialist
Answernet
08.2017 - 01.2019
BACHELOR OF SCIENCE - Business Management
Southern New Hampshire University
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
Houston Community College