Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATRINA EVANS

Tulsa,Oklahoma

Summary

Motivated and compassionate management professional with a proven track record in delivering comprehensive employee training, supervising teams, conducting interviews, and overseeing the hiring and onboarding processes. Extensive experience in account management, project management, and sales. Dependability and organizational skills enable effective communication and building strong relationships across all levels of an organization, as well as establishing supportive client connections. Keen eye for detail and deep understanding of local resources. Excels in managing multiple cases while providing caring and comprehensive support to families and children. Passionate about helping others reach their personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers. Strategic in placing clients in rewarding jobs based on their skills, interests, and abilities. Successful at coaching clients on resume writing, interviewing, time management, and teamwork.

Overview

25
25
years of professional experience

Work History

Employment Specialist

Family & Children's Services
08.2024 - Current
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Established strong relationships with local employers to match clients with suitable job opportunities.
  • Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
  • Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
  • Updated client records to reflect personal information, qualifications and career aspirations.
  • Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
  • Led job readiness and career-building workshops to uplift client confidence.
  • Engaged in continuous professional development, staying current on best practices in employment services and workforce development.

Family Preservation Specialist/Case Manager

Family & Children's Services
10.2022 - 08.2024
  • Counseled clients on available resources within the community that could help meet their needs.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Utilized evidence-based practices when designing interventions tailored specifically to each individual family's needs.

Sales Executive II

AT&T
08.2020 - 01.2022
  • Analyzed market trends and competitive landscape to identify opportunities for growth.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Identified new potential markets and developed plans for targeting them.

Account Manager II

AT&T
08.2018 - 07.2020
  • Maintained accurate records of all customer interactions in the CRM system.
  • Negotiated contracts with clients to maximize profitability.
  • Developed strategies to increase revenue from existing accounts.

Sales Manager/General Manager

AT&T
11.2011 - 08.2018
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.

Training Manager

AT&T
01.2009 - 11.2011
  • Developed training materials, including manuals, guides and handouts.
  • Conducted assessments to determine skill gaps of existing personnel.
  • Organized and coordinated training sessions for new employees.
  • Roleplayed various scenarios with teams to build confidence in handling situations.
  • Delivered cohort training, learning activities and assessments, monitoring adoption of learning.

Sales Support Lead

AT&T
06.1999 - 01.2009
  • Maintained up-to-date knowledge of industry trends and developments.
  • Collaborated with other departments to ensure seamless delivery of services across multiple channels.
  • Identified potential opportunities for growth within existing markets.

Education

Bachelor of Science - Organizational Leadership

Southern Nazarene University
Bethany, OK
05-2023

Skills

  • Leadership/Management
  • Organizational Skills
  • Strong oral and written communication
  • Professionalism/strong work ethic
  • Teamwork/Team building
  • Problem Resolution
  • Relationship Building
  • Referral Coordination
  • Crisis Intervention
  • Case Documentation
  • Interviewing skills
  • Goal Setting

Timeline

Employment Specialist

Family & Children's Services
08.2024 - Current

Family Preservation Specialist/Case Manager

Family & Children's Services
10.2022 - 08.2024

Sales Executive II

AT&T
08.2020 - 01.2022

Account Manager II

AT&T
08.2018 - 07.2020

Sales Manager/General Manager

AT&T
11.2011 - 08.2018

Training Manager

AT&T
01.2009 - 11.2011

Sales Support Lead

AT&T
06.1999 - 01.2009

Bachelor of Science - Organizational Leadership

Southern Nazarene University
KATRINA EVANS