Katrina Fails
Millbrook,USA
Summary
Detail-oriented accounting professional with extensive supervisory and operational experience across diverse roles, including cashiering and inventory management. Strong administrative and interpersonal skills enhance customer service and security functions. Advanced expertise in MS Office. Great Plains, ACL, and TurboTax supports efficient operations and effective communication.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Reserved Police Officer-Part-time
Millbrook Police Department
Millbrook, Alabama
10.2021 - Current
- Dedicated and disciplined Reserved Police Officer with over five years of experience in law enforcement and community engagement.
- Utilized de-escalation techniques and conflict resolution to enhance public safety and maintain order during high-stress situations.
- Performed routine patrols and responded quickly to emergencies, reinforcing community trust and commitment to service.
- Responded quickly to physical altercations involving citizens or suspects.
- Assisted in emergency response efforts during critical incidents.
- Conducted thorough investigations and gathered evidence to effectively support law enforcement initiatives and enhance case resolution.
- Monitored court proceedings to ensure procedural compliance and support legal processes. related to arrests made while on duty.
TSA Officer-Full-time
Department of Homeland Security
Montgomery, Alabama
05.2021 - Current
- Screen passengers and luggage for prohibited items using advanced scanning technology.
- Conduct thorough searches of carry-on bags and personal items for security compliance.
- Conducted security assessments to ensure compliance with federal regulations.
- Enforce airport security regulations while maintaining a courteous demeanor with travelers.
- Respond promptly to security alarms and investigate potential threats or issues.
- Provide clear instructions to passengers regarding security procedures and requirements.
- Monitor airport access points to prevent unauthorized entry into secure areas.
- Collaborate with team members to ensure efficient passenger flow through checkpoints.
- Collaborated with airline personnel to address flight schedules and boarding requirements.
- Utilized metal detectors and pat-down techniques when necessary during security checks.
- Utilized metal detectors and pat-down techniques during security checks.
Store Manager
Dollar General
Millbrook, USA
04.2009 - 12.2016
- Dynamic Store Manager with over 10 years of experience in the retail industry.
- Proven track record of driving sales growth and increasing profitability through strategic planning and execution.
- Strong customer service focus, successfully implementing initiatives that enhance the customer experience.
- Expert in inventory management, ensuring optimal stock levels and reducing shrinkage.
- Led team leadership and employee development initiatives that fostered positive, productive work environment.
- Proficient in analyzing sales trends and market dynamics to inform business decisions.
- Effective communicator with the ability to collaborate across departments to achieve company goals.
- Passionate about mentoring staff and promoting a culture of excellence and accountability.
- Managed daily store operations, overseeing staff and administrative tasks.
- 4. Opened and closed store daily, ensuring readiness for business operations.
- Managed merchandise deliveries, processed transactions, and ensured accurate customer payments.
Education
MASTER OF SCIENCE - CYBERSECURITY
Strayer University
Birmingham, Alabama 07.2024 - 08.2026
CYBERSECURITY MANAGEMENT - Certification
Strayer University, US
07.2024 - 12.2025
BACHELOR OF SCIENCE DEGREE - ACCOUNTING
University of Alabama at Birmingham
Birmingham, AlabamaADVANCED ACADEMIC DIPLOMA -
Selma High School
Selma, AlabamaSkills
- Leadership
- Effective Communication
- Analytical thinking
- Computer proficiency
- Problem-solving abilities
- Customer Service
- Awareness
- Compliance
- Deterrence
- Teamwork
- Adaptability
- Conflict management
- Investigations
- Regular patrols
- Security screenings
- Threat identification
- Screening technologies
- Compliance regulations
- Safety protocols
- Needs analysis
- Crisis intervention
- Regulatory knowledge
- Ongoing development
- Public safety initiatives
- Resource allocation
- Strategic planning
- Employee development
- Crime trend analysis
- Threat assessment
- Security compliance
- Multitasking Abilities
- Cybersecurity principles
- Attentive and observant
Timeline
MASTER OF SCIENCE - CYBERSECURITY
Strayer University
07.2024 - 08.2026
CYBERSECURITY MANAGEMENT - Certification
Strayer University, US
07.2024 - 12.2025
Reserved Police Officer-Part-time
Millbrook Police Department
10.2021 - Current
TSA Officer-Full-time
Department of Homeland Security
05.2021 - Current
Store Manager
Dollar General
04.2009 - 12.2016
BACHELOR OF SCIENCE DEGREE - ACCOUNTING
University of Alabama at Birmingham
ADVANCED ACADEMIC DIPLOMA -
Selma High School