Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Ganley

Queen Creek,Arizona

Summary

Self-motivated individual with 5 years of experience in customer service. Contributed to sales growth through innovative ideas. Excellent people skills resulted in loyalty from repeat customers. Attention to detail combined with a hard work ethic ensures product quality and company standards are met. A dedicated team player committed to bringing a positive energy to the workplace and ensuring exceptional customer service.

Overview

5
5
years of professional experience

Work History

Butcher Block Supervisor

Gilbert Butchery
Gilbert, AZ
04.2019 - Current
  • Managed the daily operations of a busy Butcher Block
  • Ensured proper labeling and pricing of all products on display.
  • Maintained cleanliness and sanitation standards throughout the shop.
  • Monitored employee performance and provided feedback for improvement when necessary.
  • Processed orders from customers quickly and accurately while maintaining quality standards.
  • Responded to customer questions with friendly and knowledgeable service about cuts and types of meat.
  • Established loyalty, executing flawless customer engagement to drive client retention.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Barista

Starbucks
Gilbert, AZ
10.2022 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Input orders into point of sale system and handled customer payments.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Education

High School Diploma -

Campo Verde High School
Gilbert, AZ
05-2022

Some College (No Degree) - Business (Human Resources)

Arizona State University
Online

Skills

  • Team Player
  • Exceptional Customer Service
  • Sales Expertise
  • Safe Food Handling
  • POS System Operation
  • Business Development
  • Strategic Thinking
  • Time Management
  • Adaptability
  • Strong Work Ethic
  • Conflict Resolution
  • Accuracy and Memorization
  • Quick Learner

Timeline

Barista

Starbucks
10.2022 - Current

Butcher Block Supervisor

Gilbert Butchery
04.2019 - Current

High School Diploma -

Campo Verde High School

Some College (No Degree) - Business (Human Resources)

Arizona State University

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Katrina Ganley