Katrina Garcia
Merced,CA
Summary
Dynamic hospitality professional with extensive experience at Marriott, excelling in guest satisfaction and cleanliness standards. Proven ability to multitask efficiently while maintaining high sanitation practices. Recognized for enhancing customer experiences through effective problem-solving and organizational skills, ensuring a welcoming environment and adherence to food safety protocols.
Professional hospitality worker with strong background in delivering high-quality guest experiences. Skilled in maintaining cleanliness, managing food service, and ensuring guest satisfaction. Focused on team collaboration and adaptability to meet changing needs. Reliable, dependable, and results-driven with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Breakfast Attendant
Marriott
01.2020 - 09.2023
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Collaborated with fellow team members to maintain smooth operations during busy breakfast hours.
- Proactively sought feedback from guests regarding their experience, using it constructively to improve future service.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Assisted wait staff with timely food delivery and guest requests.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted with special dietary requests, accommodating guests'' needs and ensuring their satisfaction.
- Participated in regular staff meetings to discuss improvements or address any concerns within the team.
Housekeeping Supervisor
Marriott
01.2018 - 09.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
Front Desk Receptionist
Marriot Hotel
01.2018 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Organized and maintained files and records to ensure up-to-date documentation.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted visitors warmly, creating positive first impression of organization.
Education
Merced High School
Merced, CASkills
- Efficient multitasking
- Cleanliness standards
- Sanitation practices
- Stocking
- Food safety knowledge
- Guest satisfaction
- Cleaning procedures
- Organizational skills
- Customer service excellence
- Cleaning and sanitizing
- Flexible schedule
- Safe food handling
- Problem-solving
- Ordering procedures
Timeline
Breakfast Attendant
Marriott
01.2020 - 09.2023
Housekeeping Supervisor
Marriott
01.2018 - 09.2023
Front Desk Receptionist
Marriot Hotel
01.2018 - 07.2023
Merced High School
Similar Profiles
Skylar ReynoldsSkylar Reynolds
Front Desk & Sales Administrative Assistant at MarriottFront Desk & Sales Administrative Assistant at Marriott
Mario HabibMario Habib
Banquet and Event Coordinator at MarriottBanquet and Event Coordinator at Marriott
Aaron TinocoAaron Tinoco
Back Aisle at MarriottBack Aisle at Marriott
Nathaniel MendozaNathaniel Mendoza
Student Assistant – Football Athletic Training at Fresno State FootballStudent Assistant – Football Athletic Training at Fresno State Football
Summer OrtizSummer Ortiz
Kohls at Cashier Customer Service , Sales AssociateKohls at Cashier Customer Service , Sales Associate