Katrina Grijalva
Tucson,ARIZONA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Kay Jay Cakes
Self Employed Web
Tucson, AZ
11.2015 - Current
- Created custom designed cakes and pastries for special occasions, such as weddings, birthdays, anniversaries, and corporate events.
- Placed orders for additional supplies when necessary based on production needs.
- Followed food safety guidelines while preparing all food items.
- Inspected finished products before packaging them up for sale.
- Provided customer service by answering questions about menu items or taking orders from customers.
Call Center Customer Service Representative
Advanced Call Center Technologies LLC
Douglas, AZ
02.2009 - 12.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Rancho Santa Fe Apartments
Delia Chiquette
Phoenix, AZ
05.2005 - 11.2007
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
Accounting And Business Management
Eii
Tucson, AZ05.2015
GED -
Cas High School
Douglas, AZ03.2000
Skills
- Problem-Solving
- Friendly, Positive Attitude
- Calm Under Pressure
- Recordkeeping
- Fluent in Spanish
Languages
Spanish
Professional
Certification
- Accounting certificate.
Timeline
Kay Jay Cakes
Self Employed Web
11.2015 - Current
Call Center Customer Service Representative
Advanced Call Center Technologies LLC
02.2009 - 12.2010
Rancho Santa Fe Apartments
Delia Chiquette
05.2005 - 11.2007
Accounting And Business Management
Eii
GED -
Cas High School
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