Katrina Gross
Lake Mary,FL
Summary
Hospitality professional with 20+ years of restaurant experience, including current bartending, bar management, lead bartender, and general management roles. Strong background in customer service, staff training, scheduling, cash handling, inventory control, purchasing, event service, and restaurant operations. Known for professionalism, organization, problem solving, and maintaining high standards in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Bartender
Cafe Murano
01.2021 - Current
- Provide high-volume bartending service while maintaining speed, accuracy, and an elevated guest experience.
- Prepare and serve craft cocktails, craft beers, and a thoughtfully curated selection of Italian wines.
- Use Toast POS to accurately process orders, payments, and guest transactions in a fast-paced environment.
- Built strong relationships with a large base of regular guests through attentive, personalized service, fostering loyalty and repeat visits.
- Provided wine guidance and pairing recommendations to enhance Italian cuisine and seasonal, scratch-made dishes.
- Work private parties and special events while maintaining polished service and attention to detail.
- Balanced multiple guest needs simultaneously, ensuring a welcoming, professional bar environment.
General Manager / Bookkeeper
Keller’s BBQ
03.2016 - 06.2021
- Managed front-of-house operations, ensuring adherence to company policies and service standards to enhance guest experience.
- Assisted with accounts payable review and payment distributions, payroll allocations, and employee onboarding.
- Managed front-of-house operations and ensured compliance with company policies and service standards.
- Completed opening and closing procedures, deposits, cash handling, and daily operational responsibilities.
- Created staff schedules, approved PTO requests, and facilitated hiring, training, and team development to optimize workforce performance.
- Developed team incentive programs designed to increase revenue.
- Maintained strong customer service and guest communication, fostering positive relationships and enhancing customer satisfaction.
Lead Bartender
Amura’s Japanese Steakhouse
01.2012 - 03.2016
- Provided exceptional customer service and effectively communicated with guests to enhance their experience.
- Maintained standards for product quality, service speed, cleanliness, and overall guest experience.
- Ensured high standards for product quality, service speed, and cleanliness, contributing to positive overall guest satisfaction.
- Supported marketing plans intended to maximize revenue within the community.
- Reconciled cash receipts and supported inventory control and purchasing processes to maintain operational efficiency.
F.O.H. Manager / Bar Manager
Wall Street Plaza
06.2006 - 12.2011
- Monitored restaurant service, food quality, and cleanliness to ensure high customer satisfaction.
- Developed staff schedules and supported talent development and employee training.
- Planned and managed events and catering services.
- Managed cash receipts and daily deposits to ensure accurate financial reporting.
- Cultivated relationships with suppliers and facilitated smooth bar and restaurant operations.
Education
General Studies -
University of Central Florida
Diploma -
Lake Mary High School
Skills
Bartending & Guest Service
Cocktail & Wine Service
Staff Training & Development
Cash Handling & Reconciliation
Inventory Control & Purchasing
Restaurant Operations
Scheduling & Team Leadership
Event & Catering Support
Customer Communication
Sales & Revenue Support
Opening & Closing Procedures
Record Keeping
Additional Qualifications
- Microsoft Office
- Excel/Data Entry
- Payroll & Allocations
- Accounts Payable
- Record Keeping
- Filing & Organization
Timeline
Bartender
Cafe Murano
01.2021 - Current
General Manager / Bookkeeper
Keller’s BBQ
03.2016 - 06.2021
Lead Bartender
Amura’s Japanese Steakhouse
01.2012 - 03.2016
F.O.H. Manager / Bar Manager
Wall Street Plaza
06.2006 - 12.2011
General Studies -
University of Central Florida
Diploma -
Lake Mary High School