Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Hale

Katrina Hale

Buffalo,NY

Summary

Successful Server/Shift Manager with background overseeing food service operations to offer outstanding customer experiences. Talented at training crews to courteously respond to customer needs and quickly perform various tasks. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention.

Overview

13
13
years of professional experience

Work History

Restaurant Shift Manager

Buffalo Wild Wings, BWW
TONAWANDA, NY
02.2022 - Current
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Cross-trained crew members on different duties to increase coverage.
  • Monitored employee food handling, safety and uniform requirements.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Excelled in every store position and regularly backed up front-line staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Increased overall "happiness" amongst team members during managing shifts.

Bartender

Buffalo Wild Wings, BWW
TONAWANDA, NY
02.2022 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Operated efficiently in high-volume setting to prepare and serve more than 30 drinks per hour.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Buffalo Wild Wings, BWW
Tonawanda, NY
11.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Asked customers for feedback, solved problems, provided additional items and compensation throughout meal.
  • Increase check sales by 15% by upselling promotional items on menu.

Online Store Owner

Creating With Cammy
Buffalo, United States
03.2021 - Current
  • Oversaw business budget planning and administration, accounting functions and to handle financial needs.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Increased sales by 75% with special displays and promotions during certain holidays/months.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Input income and expense details into database to track business finances and address variances.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.

Server Shift Leader

Bonefish Grill
TONAWANDA, NY
01.2017 - 03.2020
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Coordinated with managing team to plan events in area. Assisted in running each event to ensure proper appearance, customer satisfaction and promotions were fulfilled.

Secretary

Nolan General Contracting
East Amherst, NY
03.2010 - 05.2016
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Completed accurate daily report documents, memos and invoices.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Recorded expenses and maintained accounting records.
  • Drafted agendas, recorded minutes and created documents for meetings.

Education

Associate of Applied Science - Nursing

Genesee Community College
Batavia, NY
05.2015

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Team building
  • Decision-Making
  • Data Entry
  • Multitasking Abilities
  • Excellent Communication
  • Attention to Detail
  • Written Communication
  • Teamwork and Collaboration

Timeline

Restaurant Shift Manager

Buffalo Wild Wings, BWW
02.2022 - Current

Bartender

Buffalo Wild Wings, BWW
02.2022 - Current

Server

Buffalo Wild Wings, BWW
11.2021 - Current

Online Store Owner

Creating With Cammy
03.2021 - Current

Server Shift Leader

Bonefish Grill
01.2017 - 03.2020

Secretary

Nolan General Contracting
03.2010 - 05.2016

Associate of Applied Science - Nursing

Genesee Community College

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Katrina Hale