Christopher Duffield
Orrville,OH
Summary
Confident Shift Manager with twenty one years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention.
Confident PC builder with over twenty years experience in PC maintenance and operation. Routinely build and maintain gaming computers for my family and friends. Over ten years experience with home network setup and maintenance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
Burger King
Wooster, OH
03.2015 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Monitored employee food handling, safety and uniform requirements.
- Cross-trained crew members on different duties to increase coverage.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Checked and monitored inventory levels to reorder items.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Communicated with health inspectors during inspections and resolved issues found.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours and inventory movements.
General Manager
Subway
Apple Creek And Rittman , OH
08.2013 - 03.2015
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Restaurant Shift Manager
Burger King
Wooster, OH
09.2001 - 06.2013
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
- Checked and monitored inventory levels to reorder items.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Communicated with health inspectors during inspections and resolved issues found.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
Education
No Degree - Information Technology
University of Phoenix
Tempe, AZHigh School Diploma -
Northwestern High School
West Salem, OH06.2003
Skills
- Supply Ordering and Management
- Portion Control
- Documentation and Recordkeeping
- Service Delivery Management
- Managing Deliveries
- Front of House Management
- Delegating Assignments and Tasks
- Equipment Maintenance and Repairs
- Quality Assurance
- Anticipating Problems
- Money Handling
- Inventory Management
- Training and Onboarding
- Fire Safety Regulations
- Monitoring Food Preparation
- Problem Solving
- Conflict Resolution
- POS Terminal Operation
- Calm and Pleasant Demeanor
- Written and Verbal Communication
- Time Management
- Inventory Management Software
- Microsoft Office
- Attention to Detail
- Dependable and Hardworking
- Adaptable and Flexible
- Customer Service
- Security Practices
- Computer Proficiency and Microsoft Office
- Decision Making
Certification
Technical Support Fundamentals - Coursera (2021) https://www.coursera.org/account/accomplishments/certificate/TVJ3L9M7SWP6
The Bits and Bytes of Computer Networking - Coursera (2021)
https://www.coursera.org/account/accomplishments/certificate/BR4E76TED7SAOperating Systems and You: Becoming a Power User - Coursera (2021)
https://www.coursera.org/account/accomplishments/certificate/ABVQZGF6GSUK
Timeline
Restaurant Shift Manager
Burger King
03.2015 - Current
General Manager
Subway
08.2013 - 03.2015
Restaurant Shift Manager
Burger King
09.2001 - 06.2013
No Degree - Information Technology
University of Phoenix
High School Diploma -
Northwestern High School