Jessica Landis
Anoka,Minnesota
Summary
To seek and maintain full-time management position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Restaurant Shift Manager
Papa Johns Pizzeria
2020
- Cross-trained crew members on different duties to increase coverage.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Oversaw food preparation and monitored safety protocols.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Communicated with health inspectors during inspections and resolved issues found.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Implemented new menu items successfully, coordinating with chefs and kitchen staff to ensure consistent quality and presentation.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Monitored employee food handling, safety and uniform requirements.
- Checked and monitored inventory levels to reorder items.
- Motivated staff to perform at peak efficiency and quality.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in a dynamic work environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Cashier
Speedway
08.2023 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Developed and managed relationships with customers to increase customer loyalty.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Answered product questions using knowledge of sales and store promotions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Redeemed coupons to discount purchases.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
General Manager
Planet Fitness
11.2021 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Effectively managed a budget and stayed within said budget.
- Managed and ran reports on a daily basis to ensure the staff and I stay within the companies metrics.
- Maintaining a clean, safe, and inviting environment for members to come in and work out in a safe environment.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Holding staff accountable to ensure that all company policies are being respectfully upheld.
- Handling sensitive information in a confidential manner.
- Completed onboarding and off boarding where appropriate.
- Hiring paperwork. Example: I9, Onboarding, training checklists.
- Monitor hiring website to find compatible, high energy, qualified candidates for new or open positions within the company.
Assistant Restaurant Manager
Challet Pizzaria
08.2018 - 05.2020
- Cross-trained crew members on different duties to increase coverage.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Oversaw food preparation and monitored safety protocols.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Communicated with health inspectors during inspections and resolved issues found.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Implemented new menu items successfully, coordinating with chefs and kitchen staff to ensure consistent quality and presentation.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Monitored employee food handling, safety and uniform requirements.
- Checked and monitored inventory levels to reorder items.
- Motivated staff to perform at peak efficiency and quality.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in a dynamic work environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivery Driver for 1/2 of my career with Challet.
Education
Associates - Sales And Marketing
Normandale Community College
Minneapolis, MN07.1996
High School Diploma -
Hopkins High School
Hopkins, MI06.1994
Skills
- Employee Scheduling
- Fire Safety Regulations
- Back of House Management
- Building Maintenance
- Portion Control
- Delegating Assignments and Tasks
- Goal Setting
- Supply Ordering and Management
- Coaching and Mentoring
- Training and Onboarding
- Customer Service
- Sales Promotion
- Cost controls
- Calm and Pleasant Demeanor
- Self Motivation
- Adaptability and Flexibility
- Teamwork and Collaboration
- Adaptability
- Organizational Skills
- Reliability
- Cash handling oversight
- Workflow Planning
- Customer Retention
- Problem-Solving
- Task Prioritization
- Scheduling Staff
- Professionalism
- Sanitation
- Written Communication
- Task Delegation
- Time management abilities
- Staff Motivation
- Managing Deliveries
- Multitasking Abilities
- Money Handling
- Time Management
- Staff Supervision
- Excellent Communication
- Inventory Management
- Problem-solving abilities
- Work Planning and Prioritization
- Reliable and Responsible
- Attention to Detail
- Sales and Marketing
- Food handling safeguards
- Interpersonal Skills
- Quality Control
- Leadership abilities
- Decision-Making
- Team building
- Recruitment and hiring
- Employee Supervision
- Operations Management
- Staff Training
- Safe Food Handling
- Professional Demeanor
- Quality Assurance
- Inventory Control
- Critical Thinking
- Monitoring Food Preparation
- Employee Performance Evaluations
- Team Leadership
- Payroll Administration
- Investigating Complaints
- Effective Communication
- Purchasing
- Multitasking
- Collaboration and Teamwork
- Liquor Law Compliance
- Active Listening
- Order Management
- Managing Reservations and Large Parties
- Customer Complaint Resolution
Timeline
Customer Service Cashier
Speedway
08.2023 - Current
General Manager
Planet Fitness
11.2021 - Current
Assistant Restaurant Manager
Challet Pizzaria
08.2018 - 05.2020
Restaurant Shift Manager
Papa Johns Pizzeria
2020
Associates - Sales And Marketing
Normandale Community College
High School Diploma -
Hopkins High School