Jose Diaz
Herndon,Virginia
Summary
Graduate of a nationally accredited 15-month Automotive Technology program with a strong commitment to exceeding expectations in every job. Enthusiastic and highly responsible.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pizza Delivery Driver
Papa Johns Pizzeria
01.2024 - 08.2025
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Carpet Cleaning Technician
Beltway Cleaning Restoration
08.2023 - 08.2024
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
Greenskeeper
Trump National Golf
08.2023 - 11.2023
- Contributed positively to the overall golfer experience with consistently well-maintained bunkers and hazard areas.
- Trained new employees on proper equipment use, safety protocols, and best practices in golf course maintenance.
- Enhanced course conditions by implementing effective maintenance practices and timely turf management.
- Increased golfer satisfaction with diligent attention to detail in maintaining greens, tees, and fairways.
Quick Lane Technician
Virginia Tire & Auto
01.2023 - 07.2023
- Maintained a clean and organized work environment for optimal efficiency and safety.
- Performed routine maintenance tasks to ensure vehicles'' reliability and longevity.
- Completed multiple tasks simultaneously while ensuring accuracy, resulting in increased overall shop efficiency.
- Assisted in increasing shop productivity by completing tasks promptly and accurately.
Express Technician
Checkered Flag
02.2022 - 11.2022
- Serviced Vehicles Safely and Promptly
- Communicated services done on the vehicle to customers
- Serviced an average of 12 Cars per day
- Received Employee of the Month for July 2022
- Provided Conflict resolutions to coworkers
- Talked with 25+ customers per work day
Evening Shift Leader
Chanello's Pizza
09.2021 - 02.2022
- Closed Cash register at end of shift
- Provided customers service with 90% satisfaction rate
- Resolved any customer conflict
- Demonstrated ability to work with a team and give directions
- Delivered food to customers promptly
- Prepared and handled food sanitarily
- Took note of inventory weekly
- Answered 50+ phone calls per shift at a 93% satisfaction rate
Delivery Driver Helper
UPS
11.2020 - 02.2021
- Delivered 90+ packages per day
- Acquired signatures from customers during deliveries
- Provided customers with updates during route
- Assisted driver with package organization
Education
Diploma - Automotive Technology
Advanced Technology Institute
Virginia Beach11.2022
Diploma -
Herndon High School
Herndon06.2021
Skills
- Customer service
- Money handling
- Memory skills
- Efficient delivery
- Safe driving
- Vehicle maintenance
- Order management
- Quick learner
- Problem-solving
- Safety awareness
- Time management
- Hardworking and responsible
- Dedicated team player
- Excellent communication
Certification
- 608/609 Refrigerant certified
- Various Toyota Memberships
Languages
Spanish
Native or Bilingual
Timeline
Pizza Delivery Driver
Papa Johns Pizzeria
01.2024 - 08.2025
Carpet Cleaning Technician
Beltway Cleaning Restoration
08.2023 - 08.2024
Greenskeeper
Trump National Golf
08.2023 - 11.2023
Quick Lane Technician
Virginia Tire & Auto
01.2023 - 07.2023
Express Technician
Checkered Flag
02.2022 - 11.2022
Evening Shift Leader
Chanello's Pizza
09.2021 - 02.2022
Delivery Driver Helper
UPS
11.2020 - 02.2021
Diploma - Automotive Technology
Advanced Technology Institute
- 608/609 Refrigerant certified
- Various Toyota Memberships
Diploma -
Herndon High School
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