Emilie Santos
Miramar,FL
Summary
I developed strong communication and teamwork skills in fast-paced, customer-focused environments, including running my own dog-walking business and working at Papa John’s. My expertise lies in delivering excellent customer service, building client relationships, and maintaining organized workspaces. I am now seeking to transition into a new field where I can leverage these transferable skills to contribute effectively to a dynamic team and environment.
Overview
2
2
years of professional experience
Work History
Crew Member
Papa Johns Pizzeria
08.2021 - 06.2023
- Worked front counter.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Accurately operated cash register to process customer payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
Dog Boarding/ Walking
Myself
02.2021 - 08.2021
- Greeted pet owners warmly to build trust and create lasting relationships.
- Provided dogs with exercise and fresh air to promote dog health.
- Ensured a safe environment for dogs by closely monitoring interactions and promptly addressing any issues that arose.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Followed optimal schedules for animals as set by owners or supervisors.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
Education
High School Diploma -
Somerset Academy
Pembroke Pines, FL06-2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning
- Clear communication
- Problem-solving
- Customer engagement
- Attention to detail
- Interactive communication skills
- Food preparation
- Valid Driver's license
- Telephone etiquette
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Road Trips
- Playing Sports
- Fundraising Events
- Volunteer Work
Timeline
Crew Member
Papa Johns Pizzeria
08.2021 - 06.2023
Dog Boarding/ Walking
Myself
02.2021 - 08.2021
High School Diploma -
Somerset Academy
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