Carrie Thornburg
Jacksboro,TX
Overview
13
13
years of professional experience
Work History
Restaurant Shift Manager
Pushems
05.2022 - 06.2024
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Cross-trained crew members on different duties to increase coverage.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
- Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
- Checked and monitored inventory levels to reorder items.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
Assistant Manager of Operations
Lowe's Marketplace
12.2021 - 06.2023
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
Assistant Manager
Lowe's Marketplace
01.2017 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Butcher Assistant
Lowe's Marketplace
01.2013 - 01.2017
- Ensured timely fulfillment of custom orders by efficiently processing special requests from customers.
- Followed strict food safety protocol as outlined by State food handling guidelines.
- Assisted in maintaining a clean and organized butcher shop, adhering to strict sanitation guidelines.
- Facilitated seamless order processing through accurate record-keeping and clear communication with other departments.
- Demonstrated proficiency in using industry-specific tools such as knives, saws, and grinders for accurate cuts.
- Greeted and interacted with diverse customer base, serving needs on individual basis.
- Packaged and weighed products for customers and supported individual product selection process.
- Boosted customer confidence in products by sharing knowledge on sourcing practices and quality assurance measures implemented at the store level.
- Prepared for special holidays and events by adjusting inventories and anticipating demand.
- Developed loyal customer base through exceptional service, building lasting relationships with patrons.
- Expedited order fulfilment by working closely with colleagues during peak hours or when faced with large orders on short notice.
Deli Manager
Lowe's Marketplace
01.2011 - 01.2013
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Observed quality assurance standards to optimize freshness of deli products.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for Number staff by planning and designating shifts and hours.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed special promotions to increase revenues.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Integrated service and team management strategies to boost business profits.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
- Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Stayed current on industry trends to ensure the deli offered competitive products and services to customers.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Served consistent portions following recipes and control standards.
- Supervised food presentation and plating to enhance visual appeal.
- Directed food preparation and cooking activities to meet health and safety standards.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Planned and executed promotions and special events in close collaboration with management.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Set and oversaw weekly and special event menu plans.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Education
GED -
Bridgeport High School
Bridgeport Texas Skills
- Cash handling oversight
- Task Delegation
- Inventory Control
- Customer Complaint Resolution
- Staff Training
- Pre-shift walk-through
- Complaint Handling
- Order Management
- Food handling safeguards
- Employee Scheduling
- Staff Motivation
- Health Inspections
- Waste Reduction
- Menu Planning
- Customer Service
- Coaching and Mentoring
- Problem-Solving
- Relationship Building
- Critical Thinking
- Reliable and Responsible
- Training and Onboarding
- Team Leadership
- Staff Supervision
- Collaboration and Teamwork
- Performance Improvement
- Safe Food Handling
- Money Handling
- Calm and Pleasant Demeanor
- Strategic Planning
- Sanitation
- Scheduling
- Quality Assurance
- Recruitment and hiring
- Conflict Resolution
- Employee Supervision
- Delegating Assignments and Tasks
- Menu Pricing and Writing
- Kitchen equipment operation and maintenance
- Employee Performance Evaluations
- ServeSafe Manager
- Operations Management
- Quality Control
- Cost Estimation
- Service Delivery Management
- Supply Ordering and Management
- Profitability Optimization
- Inventory Management
- Scheduling Staff
- Monitoring Food Preparation
- Recipes and menu planning
- Anticipating Problems
- Labor and Overhead Cost Estimation
- Cost controls
- Kitchen staff coordination
- Sales and Marketing
- Purchasing
Timeline
Restaurant Shift Manager
Pushems
05.2022 - 06.2024
Assistant Manager of Operations
Lowe's Marketplace
12.2021 - 06.2023
Assistant Manager
Lowe's Marketplace
01.2017 - 06.2019
Butcher Assistant
Lowe's Marketplace
01.2013 - 01.2017
Deli Manager
Lowe's Marketplace
01.2011 - 01.2013
GED -
Bridgeport High School
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