Katrina Hatten
Cleveland,OH
Summary
Client-focused professional specializing in process improvement and operational efficiency. Experienced in enhancing workflow and driving customer engagement within banking and office management. Committed to streamlining operations to support business growth and elevate customer satisfaction.
Overview
36
36
years of professional experience
Work History
Vault Processor
Fifth Third Bank
Cleveland, OH
05.2004 - 06.2026
- Processed customer transactions using banking software, ensuring accuracy and timeliness.
- Identified process improvement opportunities to enhance operational efficiency.
- Assisted clients with account inquiries and service requests, providing timely and accurate responses.
Precious Jewelry Office Manager
Neiman Marcus
Beachwood, Ohio
03.1999 - 04.2004
- Managed inventory for supplies and equipment procurement, ensuring timely availability for operations.
- Streamlined daily office operations, improving workflow efficiency and reducing delays.
- Organized filing system for records, correspondence, and documents, facilitating quick access and retrieval.
Area Sales Manager
Dillards Department Store
Beachwood, Ohio
01.1994 - 06.1999
- Led sales teams to consistently meet targets and enhance customer engagement.
- Built relationships with key clients to enhance loyalty and repeat business.
- Conducted regular meetings to review progress, address challenges, and align team goals.
Assistant Sales Manager
Gantos
Cleveland, OH
07.1990 - 09.1994
- Managed store operations, overseeing opening and closing procedures, register setup, and cash security.
- Trained new staff on product knowledge and customer service techniques, improving team effectiveness.
- Supported sales team in daily operational tasks, contributing to increased overall productivity.
Education
Cleveland State University
Cleveland, OHSkills
- Transaction processing
- Banking software
- Process optimization
- Regulatory compliance
- Account management
- Cash handling
- Customer relationship management
- Customer service
- Inventory management
Timeline
Vault Processor
Fifth Third Bank
05.2004 - 06.2026
Precious Jewelry Office Manager
Neiman Marcus
03.1999 - 04.2004
Area Sales Manager
Dillards Department Store
01.1994 - 06.1999
Assistant Sales Manager
Gantos
07.1990 - 09.1994
Cleveland State University