Katrina Hill
Snellville,Georgia
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Building and Systems Engineering Specialist
UPS Supply Chain Solutions
04.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Senior Administrative Assistant
UPS Supply Chain Solutions
01.2015 - 04.2023
- Efficiently provided administrative support for UPS SCS Global Plant Engineering Team
- Ensured workflow standards and efficiencies, customer service excellence and quality assurance
- The uncanny ability to carry out multiple assignments concurrently
- Invoice processing and record keeping
- Worked closely with Building Management
- Interfaced directly with vendors to resolve issues and complaints
- Established dependability and work accuracy.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
Enduracare Acute Care
01.2011 - 01.2015
Administrative Assistant
Sterling Life Insurance
01.2007 - 01.2011
Patient Care Coordinator
BE Orthodontics
01.2007 - 01.2004
Education
Skills
- Administrative Experience
- Time Management-Deadline Sensitive
- Team Building and Motivation
- Utilization of Manpower and Resources
- Multi Task
- Billing/Invoicing
- Microsoft Office, Lotus Notes, Adobe, People Soft, ORACLE, ARIBA
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Project Planning
- Issue Research
- Audit reporting
- Supply Management
- Proficient in Microsoft 365
Key Career Accomplishments
- Building and Systems Engineering Specialist, efficiently provided support to the UPS SCS Headquarters, by providing day to day building management. Also, applying building expertise to resolve technical problems in collaboration with colleagues and external subject matter experts.
- SENIOR ADMINISTRATIVE ASSISTANT, Efficiently provided administrative support for UPS SCS Global Plant Engineering Team. Ensured workflow standards and efficiencies, customer service excellence and quality assurance. The uncanny ability to carry out multiple assignments concurrently. Invoice processing and record keeping. Worked closely with Building Management. Interfaced directly with vendors to resolve issues and complaints. Established dependability and work accuracy.
Timeline
Building and Systems Engineering Specialist
UPS Supply Chain Solutions
04.2023 - Current
Senior Administrative Assistant
UPS Supply Chain Solutions
01.2015 - 04.2023
Enduracare Acute Care
01.2011 - 01.2015
Administrative Assistant
Sterling Life Insurance
01.2007 - 01.2011
Patient Care Coordinator
BE Orthodontics
01.2007 - 01.2004
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