Katrina Hunt
Port Saint Lucie,FL
Summary
In my position as Event Leader with the City of Port Saint Lucie's Parks and Recreation Department, I was responsible for tasks very similar to those you stated in the essential duties. With my learning ability, I am certain that I will be able to quickly fill any knowledge gaps and contribute to the position and team of the Utilities System Department. I have strong communication skills and the desire to take on challenging tasks all while being motivated and provide excellent customer service. I'm also good at scheduling, multitasking, and prioritizing tasks assigned to me. I am seeking a more career aligned opportunity to enhance my abilities.
Overview
5
5
years of professional experience
Work History
F/T Event Leader
City of Port St. Lucie
Port Saint Lucie , FL
12.2023 - Current
- Processed payments, refunds, and other transactions promptly.
- Provided exceptional customer service to ensure customer satisfaction.
- Scheduled appointments and maintained and updated appointment calendars on Outlook.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Data entry into computer systems was performed in order to maintain correct client records.
- Answered incoming calls, redirected callers to the appropriate employees and department, took messages as needed.
- Scanned and filed forms, reports, correspondence, and receipts.
P/T Recreation Aide
City of Port St. Lucie
Port Saint Lucie , FL
03.2023 - 12.2023
- Set up facility areas with supplies, tables and chairs for planned activities.
- Conducted payment transactions and refunds for facility rentals and programs.
- Scanned and filed forms, reports, correspondence, and receipts.
- Introduced new patrons to the Community, explained the recreational facilities and encouraged participation.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone and via email.
- Input customer data into RecTrac system and updated to reflect facility and park changes
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Produce Clerk
Publix Super Markets Inc
Port Saint Lucie , FL
09.2022 - 03.2023
- Assisted customers with product information and promotions.
- Identified and quickly handled spill clean-up.
- Answered shopper questions regarding shelf life.
- Greeted customers and offered to help locate items.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Monitored work environment to maintain safety, cleanliness and organization.
Customer Service Staff
Publix Super Markets Inc
Port Saint Lucie , FL
07.2019 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls while providing frontline customer support.
- Escalated customer concerns, issues and requirements to supervisors for immediate attention.
- Mentored new employees on procedures and policies to maximize team performance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL05.2022
Some College (No Degree) - Business Administration
Indian River State College
Ft. Pierce, FLSkills
- Customer Service
- Strong Work Ethic
- Multitasking and Prioritization
- Documentation and Reporting
- Calendar Management
- Venue Preparation
- Billing
- Microsoft Skills
- Teamwork
- Scheduling Events and Programs
- Adobe Pro
Timeline
F/T Event Leader
City of Port St. Lucie
12.2023 - Current
P/T Recreation Aide
City of Port St. Lucie
03.2023 - 12.2023
Produce Clerk
Publix Super Markets Inc
09.2022 - 03.2023
Customer Service Staff
Publix Super Markets Inc
07.2019 - 03.2023
High School Diploma -
Treasure Coast High School
Some College (No Degree) - Business Administration
Indian River State College
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