Katrina Jackson
Oklahoma City,OK
Summary
Dynamic compliance and revenue cycle leader with proven success. Excelled in stakeholder meetings and compliance monitoring, enhancing audit processes and driving a 30% reduction in office expenditures. Skilled in both regulatory enforcement and fostering team development, I bring a track record of significant achievements in healthcare management and billing optimization.
Overview
15
15
years of professional experience
Work History
Hospital Compliance Officer
Tenet Healthcare
01.2021 - 01.2024
- Conducted independent investigations into compliance and ethics concerns, ensuring a thorough examination of issues.
- Developed auditing and monitoring processes for risk management, and directed the Privacy and Security Program.
- Developed and implemented compliance policies and procedures.
- Monitored employee adherence to company policies, laws, and regulations.
- Investigated potential violations of applicable rules and regulations.
- Conducted regular internal audits to ensure compliance with established standards.
- Assessed the effectiveness of existing processes and procedures related to compliance.
- Provided guidance on regulatory requirements for business operations.
- Advised management on best practices in compliance-related matters.
- Drafted reports summarizing findings from audit reviews and investigations.
- Collaborated with other departments to develop comprehensive compliance programs.
- Conducted risk assessments to identify areas of noncompliance or vulnerability.
- Identified gaps in existing controls and recommended corrective actions as needed.
- Prepared training materials related to regulatory changes or new policies and procedures.
- Maintained detailed records regarding all activities associated with compliance initiatives.
- Stayed abreast of applicable laws and state or federal regulation to report violations.
Senior Revenue Cycle Manager
OU Physicians
01.2019 - 01.2021
- Developed and implemented a clinical trial billing process, ensuring accurate capture and reporting of patient enrollment and trial progression.
- Generated reports detailing key metrics such as days in accounts receivable, denial rate.
- Managed collection efforts by providing guidance on follow-up procedures for unpaid invoices.
- Coordinated between various departments such as front desk staff, medical coders and billers.
- Developed strategies to reduce denials, improve accounts receivable, and enhance revenue cycle performance.
- Maintained oversight of all billing operations including coding, charge entry, payment posting, collections and appeals.
- Oversaw the Indian Health Billing operations, managing and leading a team through the revenue cycle process.
Senior Revenue Cycle Manager
Stephenson Cancer Center
01.2017 - 01.2019
- Streamlined revenue cycle operations by developing and delivering provider training, enhancing documentation accuracy, and increasing Relative Value Units (RVUs).
- Coordinated between various departments such as front desk staff, medical coders and billers.
- Developed strategies to reduce denials, improve accounts receivable, and enhance revenue cycle performance.
- Fostered a positive work culture, reducing staff turnover through the establishment of performance goals and rewards, and maintaining a flexible, team-oriented environment.
- Transitioned to an electronic charge capture system, eliminating paper-based processes, and ensuring meticulous financial reporting and budget management.
Senior Revenue Cycle Compliance Consultant
Parkland Health and Hospital System
01.2014 - 01.2017
- Conducted routine monitoring of billing practices to mitigate revenue cycle compliance risks and ensure adherence to regulations
- Reported findings to upper management and provided recommendations for corrective actions to improve compliance procedures
- Developed policies and delivered training programs that resulted in reduced billing errors through effective education and mentorship
Business Office & Human Resource Manager
Southpark East Long Term Care Center
01.2009 - 01.2014
- Managed comprehensive patient billing, payroll, accounts payable, and human resource functions, ensuring accuracy and compliance with Medicare and Medicaid guidelines.
- Implemented a weekly checks and balances system for claims accuracy, contributing to a standardized procedure that reduced office expenditures by 30%.
- Recognized for exceptional performance and awarded the maximum quarterly bonus consistently.
- Maintained detailed records of employee time sheets and vacation requests.
Education
Bachelor of Science - Business Management & Ethics
Mid-America Christian University
Master of Business Administration - Healthcare Administration
Oklahoma Christian University
Skills
- Stakeholder meetings
- Auditing processes
- Compliance monitoring
- Regulations enforcement
- Document review
- Audit management
- Compliance reviews
- Risk management
- Training delivery
- Staff training and development
- Claims management
- Healthcare billing
- Billing cycle performance
- Clinical personnel support
- Account resolutions
- Billing cycle expertise
- Procedure optimization
- Revenue optimization
Timeline
Hospital Compliance Officer
Tenet Healthcare
01.2021 - 01.2024
Senior Revenue Cycle Manager
OU Physicians
01.2019 - 01.2021
Senior Revenue Cycle Manager
Stephenson Cancer Center
01.2017 - 01.2019
Senior Revenue Cycle Compliance Consultant
Parkland Health and Hospital System
01.2014 - 01.2017
Business Office & Human Resource Manager
Southpark East Long Term Care Center
01.2009 - 01.2014
Bachelor of Science - Business Management & Ethics
Mid-America Christian University
Master of Business Administration - Healthcare Administration
Oklahoma Christian University
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