Katrina Jackson-Robinson
Springfield,IL
Summary
Adaptable professional with 5+ years experience at the Illinois Department of Revenue, excelling in document control and team training. Proven ability to enhance productivity through effective delegation and quality control measures. Strong organizational and interpersonal skills, and operational efficiency. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Lead Worker/Manpower
Illinois Department of Revenue-Account Processing Administration/Return & Deposit Operations Bureau/Document Control & Deposit
02.2025 - Current
- Train 10 seasonal employees on processing various tax type documents and efficient deposit handling techniques.
- Coordinate the processing of returns and deposits, enhancing workflow efficiency across teams.
- Train team members on operational procedures and best practices.
- Increase team productivity by effectively delegating tasks and setting clear expectations.
- Ensure timely completion of projects by actively monitoring progress against set milestones and adjusting plans accordingly when necessary.
- Quality review all staff work correct all errors and mistakes prior to routing for further processing.
- Facilitate open lines of communication between team members, promoting transparency and collaboration in decision-making processes.
Office Clerk/Lead Worker
Illinois Department of Revenue-Account Processing Administration/Returns & Deposit Operations Bureau/Document Control & Deposit
09.2022 - 12.2024
- Trained 6 seasonal employees on operational procedures and equipment usage for optimal performance.
- Coordinated workflow among team members to meet production deadlines consistently.
- Implemented quality control measures, enhancing product reliability and reducing errors.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Opened, date stamped, and prepped incoming mail and routed outgoing mail to other work areas for further processing.
- Awarded with Illinois Department of Revenue Medal for Outstanding performance.
Office Clerk/Manpower
Illinois Department of Revenue-Account Processing Administration/Returns & Deposit Operations Bureau/Document Control & Deposit
07.2020 - 09.2022
- Provided clerical support to 6 Revenue Tax
- Specialist employees by assigning research and analysis cases, various tax type documents and correspondence using Gentax database.
- Maintained manual and automated records through Case manager computer software.
- Processed remittance payments through Lone Check System.
- Assisted in other areas creating bulk and surrogate vouchers, labeling, and scanning tax type documents using 2D and personal computer.
Education
No Degree - Business
Olive-Harvey College
Chicago, ILSkills
- Team leadership
- Time management
- Communication
- Interpersonal Skills
- Organizational Skills
- Attention to detail
- Computer proficiency
- Adaptability
- Office Operations
- Problem-solving
- Mathematical
- Data analysis and research
Accomplishments
- Supervised team of 10+ staff members.
- Awarded Illinois Department of Revenue Medal for outstanding work.
Timeline
Lead Worker/Manpower
Illinois Department of Revenue-Account Processing Administration/Return & Deposit Operations Bureau/Document Control & Deposit
02.2025 - Current
Office Clerk/Lead Worker
Illinois Department of Revenue-Account Processing Administration/Returns & Deposit Operations Bureau/Document Control & Deposit
09.2022 - 12.2024
Office Clerk/Manpower
Illinois Department of Revenue-Account Processing Administration/Returns & Deposit Operations Bureau/Document Control & Deposit
07.2020 - 09.2022
No Degree - Business
Olive-Harvey College