Katrina Johnston
Judsonia,AR
Summary
Detail-oriented healthcare professional skilled in data processing and decision-making. Expertise in auditing registration systems and training staff ensures operational excellence and improved patient access outcomes.
Overview
21
21
years of professional experience
Work History
Patient Access Analyst
Unity Health - White County Medical Center
Searcy, AR
01.2012 - Current
- Analyzed healthcare data to identify trends and support decision-making processes.
- Review reports on patient outcomes and operational efficiencies.
- Led process improvement projects that streamlined operations and reduced turnaround times.
- Collaborated with cross-functional teams to enhance workflow and improve service delivery.
- Help Implement data protocols to ensure accuracy of registration systems.
- Enhance team collaboration by providing clear communication of complex findings through visualizations.
- Monthly audit reports for accuracy for registration staff.
- Collect, arrange, and input information into database system.
- Train new registration staff on the operating systems that they will need to do their positions.
Retirement Specialist
Xerox
Chesapeake, VA
08.2005 - 01.2012
- Tailored retirement plans to client needs, enhancing satisfaction and engagement.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Helped clients transition into retirement smoothly by creating detailed income distribution plans and withdrawal strategies.
- Helped clients make informed decisions about financial future.
- Managed comprehensive retirement account reviews, ensuring compliance with regulatory standards.
Assistant Motor Clothes Manager
Bayside Harley-Davidson
Portsmouth, VA
10.2008 - 09.2010
- Managed inventory control processes, optimizing stock levels and reducing excess through strategic procurement.
- Ensuring compliance with safety regulations and company policies throughout the dealership.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations.
Education
BBA - Marketing/Sales
Harding University
Searcy, ARSkills
- Microsoft office
- Verbal and written communication
- Time management
- Attention to detail
- Critical thinking
- Decision-making
- Data processing
- Issue identification
Timeline
Patient Access Analyst
Unity Health - White County Medical Center
01.2012 - Current
Assistant Motor Clothes Manager
Bayside Harley-Davidson
10.2008 - 09.2010
Retirement Specialist
Xerox
08.2005 - 01.2012
BBA - Marketing/Sales
Harding University