Alyssa Miranda
Summary
Healthcare Professional with over 9 years of experience working within surgical finance, ambulatory practices, and patient access. I've collaborated with many different departments within the Cooper Healthcare System including but not limited to, Surgical Services, Primary Care, Women and Children's Health, and IT Services. Throughout my time in healthcare, my primary focus has been process and system improvements that enhance patient access through template management and optimization efforts while utilizing industry standards and best practices to ensure alignment with organization goals.
Overview
10
10
years of professional experience
Work History
Patient Access Analyst
Cooper University Hospital
Camden, NJ
11.2020 - Current
- Scheduling template builder responsible for design, build, validation, maintenance and support of provider templates for all outpatient scheduling departments.
- Served as the primary template builder for complex Covid-19 testing and vaccine schedules while collaborating with IT and Ambulatory services to support treatment initiatives.
- Developed process improvement strategies for the Patient Access Analyst Team and optimized current workflows with applications like Trello in order to improve overall performance and productivity.
- Assisted Director of Learning Quality with onboarding and training of new team members.
- Managed weekly optimization meetings that provided continued education and project updates.
- Performed routine data analysis related to physician templates and scheduling utilization metrics in order to improve patient access.
- Collaborated with Institute, Ambulatory, and Physician leaders in order to optimize complex scheduling protocols that directly impact appointment availability, provider productivity, and scheduling/clinic work flows.
- Responsible for leading and developing template optimization efforts that provide actionable recommendations based on organizational template standards and scheduling best practices.
- Served as project lead during a consultant group optimization project of General Pediatrics which resulted in decreased new patient lag time and no show rates, as well as, increase of total arrived office visits while providing overall standardization of specialty templates that has proven to be efficient for patient access and IT routine changes.
- Assisted Primary Care Leadership, IT and Patient Access Services Leadership in the standardization of Internal Medicine provider templates, visit types and durations in order to promote patient self -scheduling in digital platforms like MyChart/MyCooper.
Administrative & Residency Program Coordinator
Cooper University Hospital
Voorhees, NJ
06.2017 - 10.2020
- Provided administrative support to the Manager of Clinical Practice & Division Head for Oral and Maxillofacial Surgery
- Managed and maintained provider calendars/on call schedules, templates, academic evaluations and surgical cases for two office locations and 9+ providers.
- Managed all front end responsibilities which included: scheduling appointments /office procedures, insurance verification / authorizations, payment collections, and billing inquiries.
- Assisted Manager of Clinical Practice with onboarding, training, and managing office staff.
- Enforced Hospital/Financial policies and procedures and managed all specialty budget submissions, capital expenses, and office procurements.
- Performed data analysis related clinical outcomes for division surgeons and advanced practice nurse.
- Assisted manager with payroll as division timekeeper for 5+ FTEs.
- Managed Temple/Cooper OMS Residency Program and new residents per academic year.
- Backup surgical scheduler
Administrative Coordinator
Cooper University Hospital
Camden, NJ
03.2015 - 06.2017
- Provided administrative support to Surgical Services Administrative Director of Strategic Operations.
- Served as liaison between Administrative Director's office, Physicians, staff and outside vendors.
- Assisted Administrative Director with implementing hospital policies and procedures to ensure timely expense submissions and accurate monthly/yearly close financials.
- Processed all department invoices, vouchers, reimbursements and maintained detailed records of all institute supply expenses.
- Managed monthly financial reporting which included: physician stipends, site analysis', institute accruals, surgical cases and AP/GL cost center and accounting unit allocations.
- Assisted the Administrative Director with preparation of capital purchases and surgical service line budgets.
- Managed payroll and departmental human resource files for over 150 FTEs
- Kronos / Lawson super user
Clinical Secretary
Cooper University Hospital
Camden, NJ
11.2014 - 03.2015
- Per Diem administrative and clerical support to the Department of Surgery's Division of Urology.
- Assisted patients with scheduling appointments and verifying demographics / insurance information.
- Obtain authorizations for surgical procedures, imaging studies and drug requests.
- Utilized various computer systems such as IDX, EPIC, Navinet and other scheduling/insurance verification systems.
- Prepared letters to patients as requested by providers.
- Cross trained in surgical scheduling to provide back up support as needed
Lead Sales Representative
Pier One Imports
Cherry Hill, NJ
10.2013 - 02.2015
- Trained, coached, and onboarded all new sales associates for maximum performance.
- Lead a design team in seasonal store transitions and remodeling of sales floor.
- Assisted in implementing current sales, promotions, policies regarding payment/ exchanges, and security practices.
- Assisted Store Manager/ Assistant Store Manager in inventory control procedures to manage stock.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Bachelor of Arts - Liberal Arts And Sciences
Rutgers University
New Brunswick, NJ05.2014
Skills
- Data Analysis
- Optimization
- EPIC Provider Template Management
- Financial Analysis and Reporting
- Patient Access Strategy
- Process Improvements
- Surgical Scheduling
- Project Management
Timeline
Patient Access Analyst
Cooper University Hospital
11.2020 - Current
Administrative & Residency Program Coordinator
Cooper University Hospital
06.2017 - 10.2020
Administrative Coordinator
Cooper University Hospital
03.2015 - 06.2017
Clinical Secretary
Cooper University Hospital
11.2014 - 03.2015
Lead Sales Representative
Pier One Imports
10.2013 - 02.2015
Bachelor of Arts - Liberal Arts And Sciences
Rutgers University