Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Katrina Keys

Lehi,UT

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Safety & Environmental Support CoordinatorSenior Member AdvocateElite Member Services & SalesLuxury Real Estate SpecialistOwner & President

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Lehi, UT, USSalt Lake City, UTDraper, UTSandy, UTHerriman, UT
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Dedicated service leader with a proven track record of creating exceptional experiences for high-profile travelers and luxury clients. A career enriched by diverse experiences in aviation, high-end real estate, and insurance has fostered a reputation for discretion, meticulous attention to detail, and an unwavering passion for hospitality. Expertise in navigating complex safety regulations at Delta and addressing urgent travel needs for Mosaic 3/4 members underscores a commitment to delivering seamless, elevated experiences. Every interaction aims to ensure that each guest feels valued and prioritized.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Safety & Environmental Support Coordinator

Delta Air Lines, Inc.
Salt Lake City, Utah
01.2024 - Current
  • Ensuring Excellence: I bridge the gap between complex regulatory standards (GOM, SPPM, SOP) and daily operations, ensuring our team meets the highest safety benchmarks.
  • Problem Solving: I lead incident management and audits, looking past the data to find real-world improvements that keep our people and our environment safe.
  • Executive Support: I translate performance trends into clear, actionable insights for senior leadership to help drive the future of our SLC operations.

Senior Member Advocate

eHealth
01.2020 - 01.2024
  • Trusted Advisor: Navigated the complexities of Medicare and supplemental plans for clients, acting as a calm, expert voice in a confusing industry.
  • Issue Resolution: Took personal ownership of billing and claims issues, ensuring members felt heard and supported until their problems were fully resolved.
  • Resolved complex member inquiries, enhancing satisfaction through effective problem-solving strategies.
  • Advocated for member services, ensuring alignment with healthcare regulations and policies.

Elite Member Services & Sales

JetBlue Airways
Salt Lake City, Utah
01.2015 - 01.2024
  • High-Touch Support: I served as a dedicated point of contact for Mosaic 3 and 4 members, handling high-pressure travel situations with the poise and urgency that elite travelers expect.
  • Seamless Logistics: Managed complex bookings and corporate accounts independently, ensuring every detail—from ticketing to special requests—was handled with total accuracy.
  • Digital Proficiency: Used tools like Sabre and ServiceNow to stay ahead of guest needs and streamline their journey from start to finish.

Luxury Real Estate Specialist

RE/MAX Masters
Park City, Utah
01.2001 - 01.2011
  • VIP Relationship Management: Represented ultra-high-net-worth buyers and sellers in the exclusive Park City market, where I learned the importance of absolute privacy and white-glove service.
  • Strategic Growth: Beyond sales, I directed business operations and marketing, transforming a struggling enterprise into a profitable one through sheer dedication and smart planning.
  • Conducted property evaluations to determine market value and investment potential.
  • Developed comprehensive marketing strategies to enhance property visibility and attract prospective buyers.

Owner & President

The Tanning Bar and Salon Incorporated
Park City, Utah
01.2004 - 01.2006
  • Operational Leadership: Managed every facet of the business, from payroll to guest experience, proving that I can handle the "behind-the-scenes" work just as well as the client-facing side.
  • Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
  • Developed marketing strategies to increase brand awareness and drive client engagement.

Education

Bachelor of Arts - Liberal Arts (Emphasis in Management)

Peirce College
Philadelphia, PA
12-2023

Associate of Science - General Studies

Utah Valley University
Orem, UT
05-2017

Skills

  • The "Elite" Standard: Deep experience working with public figures, celebrities, and top-tier loyalty members
  • Adaptability: Equally comfortable in a high-tech operations center, behind the wheel of a luxury vehicle, or on the airport floor
  • Local Expertise: Extensive knowledge of the Salt Lake City and Park City areas, perfect for offering local recommendations to arriving guests
  • Systems Knowledge: Expert in Sabre, ServiceNow, Microsoft Suite, and various CRM tools
  • Friendly, positive attitude
  • Customer service

Certification

Utah State Real Estate License

Utah State Insurance License

Timeline

Safety & Environmental Support Coordinator

Delta Air Lines, Inc.
01.2024 - Current

Senior Member Advocate

eHealth
01.2020 - 01.2024

Elite Member Services & Sales

JetBlue Airways
01.2015 - 01.2024

Owner & President

The Tanning Bar and Salon Incorporated
01.2004 - 01.2006

Luxury Real Estate Specialist

RE/MAX Masters
01.2001 - 01.2011

Bachelor of Arts - Liberal Arts (Emphasis in Management)

Peirce College

Associate of Science - General Studies

Utah Valley University

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