Katrina Knapp
Ocala
Summary
Patient Access Specialist with a proven track record of delivering exceptional customer service to external and internal clients. Recognized for strong communication skills and a deep respect for sensitive and confidential information, ensuring compliance with HIPAA regulations and insurance protocols. Adept at analyzing case files and databases to enhance inquiry response times, facilitating seamless communication between patients, healthcare services, and policymakers. Committed to upholding the highest standards of ethics and professionalism while effectively alleviating stressors and de-escalating potential conflicts in dynamic environments.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist
The PromptCare Companies Inc.
04.2024 - 06.2026
- Faxed certified medical necessity forms for physician approval, ensuring timely recertification of respiratory DME items. Made calls to physician offices to verify receipt of CMN or collect required information. Sought updated physician information from patient families through calls or letters when necessary. Requested prior authorizations for equipment rentals and supplies as required. Operated within Brightree system to enhance workflow efficiency.
- Remote
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Billing Specialist
Integrated Respiratory Solutions
07.2021 - 04.2024
- Made calls or sent letters to patients relating to their DME insurance, self-pay balances, also evaluated for financial hardship, and discussed return of rental equipment in situations of non-compliance. Work with Brightree A/R systems.
- Remote
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Collected payments and applied to patient accounts.
- Evaluated patients' financial status and established appropriate payment plans.
A/R Customer Service
Simed Health
11.2019 - 07.2021
- Handled incoming calls, assisting patients with insurance-related queries promptly. Processed phone payments, recording transactions in patient accounts accurately. Screened calls and directed them appropriately based on urgency and relevance. Sorted and distributed incoming mail to streamline office operations. Checked faxes, forwarding them to designated providers efficiently. Sent itemized billing statements to attorneys upon request, ensuring clarity. Scanned essential documents into patient accounts for comprehensive tracking. Managed billing and follow-up on radiology insurance claims for effective payment recovery.
- From in-office to remote due to pandemic.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Intake Coordinator
Amedisys Home Care
04.2019 - 11.2019
- Monitored faxes for incoming referrals, ran DDE to confirm eligibility. Added or updated the patient information in system. Verified all necessary documentation received before scheduling. Reached out to the patient or their caregivers to arrange the first home care visit. Coordinated the first nursing and therapy visits with the providers. Answered incoming phone calls.
Intake Coordinator/Scheduler
Palms Home Care
07.2018 - 02.2019
- Monitored faxes for referrals, confirming eligibility via DDE systems promptly. Updated patient data in the system, ensuring completeness and accuracy. Verified all documentation received before scheduling care appointments. Contacted patients or caregivers to arrange start of care visits efficiently. Scheduled nursing and therapy services tailored to patient needs. Handled incoming phone calls, providing assistance as needed. Developed reports highlighting outstanding documentation issues, including visit confirmations. Maintained oversight of patients transferred to hospitals and rehabilitation centers.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
Administrative Assistant
Carter Healthcare
08.2016 - 07.2018
- Managed phone communications, scheduling appointments, and auditing billing charts. Prepared and dispatched orders and care plans for physician signatures. Confirmed patient appointments through outbound calls to ensure attendance. Followed up on hospitalized patients to facilitate timely resumption of care. Coordinated with nursing staff to provide assistance with computer programs as necessary. Compiled materials for weekly case conferences to enhance team discussions.
- Facilitated communication between departments to streamline workflow processes.
Education
Diploma -
Waterford Kettering High School
Waterford, MIBusiness Administration Course Work
International College of Naples
Naples, FLBusiness Administration Course Work
South University
Savannah, GACertification - Retailing And Marketing
Clarkston Oakland Vocational
Clarkston, MI05-1979
Skills
- Exceptional Customer Service
- Meticulous, dependable, and organized
- Providing customer support in a call center environment
- Work with multiple systems involving intake, scheduling, insurance, and self pay balances Currently utilizing Brightree DME System
- Experienced in obtaining insurance verification and prior authorizations, billing for a variety of medical services such as Primary Care, Neurology, Radiology, Home Health Care, and DME
- Skilled in Microsoft Office tools
- Effective phone and email interactions
- Collaborative teamwork
- Customer follow-up
- Composed in high-pressure situations
- Proficient in handling multi-line phones
- Effective communication with patients and families
- Benefits communication
- Reliable and diligent
Section name
Authorized to work in the US for any employer.
Timeline
Patient Access Specialist
The PromptCare Companies Inc.
04.2024 - 06.2026
Billing Specialist
Integrated Respiratory Solutions
07.2021 - 04.2024
A/R Customer Service
Simed Health
11.2019 - 07.2021
Intake Coordinator
Amedisys Home Care
04.2019 - 11.2019
Intake Coordinator/Scheduler
Palms Home Care
07.2018 - 02.2019
Administrative Assistant
Carter Healthcare
08.2016 - 07.2018
Business Administration Course Work
South University
Business Administration Course Work
International College of Naples
Diploma -
Waterford Kettering High School
Certification - Retailing And Marketing
Clarkston Oakland Vocational