Katrina Liebrecht
CHEHALIS
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
14
14
years of professional experience
Work History
Administrative Assistant/ Financial Eligibilty
Behavioral Health Resources
Olympia, WA
02.2022 - Current
- Managed appointment scheduling for clients, optimizing time management and resource allocation.
- Facilitated correspondence and communication between staff and clients to enhance information flow.
- Assisted in maintaining confidential client records using electronic health record systems, improving data accuracy.
- Supported billing processes by verifying insurance details and processing claims accurately.
- Conducted intake procedures for new clients, fostering a welcoming environment and promoting engagement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Mental Health Operations Manager
Capital Recovery Center
Olympia, WA
03.2016 - 01.2022
- Optimized operational workflows to enhance efficiency across multiple departments.
- Facilitated collaboration among diverse teams to enhance operational efficiency and implement best practices.
- Created comprehensive training initiatives aimed at improving operational efficiency and ensuring compliance among staff.
- Assessed performance data to uncover areas for enhancement and guide strategic decision-making.
- Oversaw budgeting processes, optimizing resource allocation for maximum impact.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Patient Access Representative
Westcare Urgent Care
Olympia, WA
07.2012 - 02.2016
- Managed patient check-in and registration processes, ensuring accurate data collection and entry.
- Facilitated insurance verification and eligibility checks to streamline patient access to services.
- Coordinated communication between patients and healthcare providers to enhance care experience.
- Implemented process improvements, reducing wait times and increasing patient satisfaction scores.
- Trained new staff on best practices for patient access procedures and system usage.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Education
No Degree - Medical Billing And Coding
Everest College
Tacoma, WAGED -
Clover Park Technical College
Lakewood, Washington, WASkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Administrative support
- Microsoft Excel
- Microsoft outlook
Languages
English
Timeline
Administrative Assistant/ Financial Eligibilty
Behavioral Health Resources
02.2022 - Current
Mental Health Operations Manager
Capital Recovery Center
03.2016 - 01.2022
Patient Access Representative
Westcare Urgent Care
07.2012 - 02.2016
No Degree - Medical Billing And Coding
Everest College
GED -
Clover Park Technical College