Katrina Malveaux
Summary
Proactive sales associate with experience in delivering outstanding customer service and managing sales transactions. Skilled in inventory control and collaborating with team members to enhance the customer experience and drive store success. Dedicated Marina Dock Hand with a strong focus on exceptional customer service, inventory control, and safety inspections. Proven ability to manage dock operations efficiently and maintain high standards of cleanliness.
Overview
2
2
years of professional experience
Work History
Marina Dock Hand
Tamarack Resort LLC
Donnelly
05.2025 - 08.2025
- Assisted with daily dock operations and maintenance tasks.
- Coordinated boat arrivals and departures to optimize docking procedures for timely customer service.
- Delivered customer service to guests about marina facilities and resort services, enhancing overall guest experience.
- Conducted safety checks on equipment and dock areas for hazard prevention.
- Collaborated with team members to support marina events and activities.
- Organized supplies and equipment for efficient daily operations at the marina.
- Provided customer service by responding to questions regarding boat rentals, fuel prices, and other services offered at the marina.
- Communicated effectively with customers regarding any changes or updates concerning their reservations.
- Assisted customers with the loading and unloading of their boats onto the docks.
- Maintained accurate records of customer information including boat registration numbers and contact information.
- Monitored weather conditions in order to ensure safety of vessels docked at the marina.
- Mediated customer conflicts regarding docking space availability and payment disputes to maintain positive guest relations.
- Coordinated with staff members in order to ensure that all customer requests were handled promptly and correctly.
- Safely and effectively brought boats in and out of water.
- Performed daily fueling of boats to ensure operational readiness.
- Managed other sales in marina shop such as clothing, food and beverage.
Sales Associate
The Buckle
TACOMA
01.2024 - 07.2024
- Assisted customers with product selection and provided personalized recommendations.
- Processed transactions accurately using point-of-sale systems and handled cash efficiently.
- Resolved customer complaints professionally to enhance customer loyalty and retention.
- Collaborated with team members to meet store goals and improve overall customer satisfaction.
- Worked with fellow sales team members to achieve group targets.
- Organized and designed visually appealing merchandise displays to attract customers on the sales floor.
- Managed inventory levels by restocking shelves and reporting low stock items promptly.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Stadium High School
Tacoma, WA06-2024
Skills
- Boat handling
- Safety inspections
- Equipment maintenance
- Inventory control
- Sales transactions
- Exceptional customer service
- Attention to detail
- Team collaboration
- Efficient learner
Affiliations
- Member with leadership position, Pi Beta Phi Sorority 2025-present
- Ballet Dancer, Brittish Dancing Academy 2015-2022
- Soccer Player, PAC northwest (PACNWSC) 2020-2023
Timeline
Marina Dock Hand
Tamarack Resort LLC
05.2025 - 08.2025
Sales Associate
The Buckle
01.2024 - 07.2024
High School Diploma -
Stadium High School