Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

Katrina Martinez

San Antonio,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Coach

Impact Volleyball Academy
12.2023 - Current
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Collaborated with other coaches to create and execute game plans.
  • Monitored team practices to establish high level of performance.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.

Call Center

IBEX Global
09.2023 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls to provide the best service for Gas.
  • Achieved high standards through proactive one-call resolutions of customer issues.

Server

Buffalo Wild Wings
07.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server Shift Leader

Panda Express
01.2018 - 09.2019
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Associates - Computer Science

Northwest Vista College
San Antonio, TX

Skills

  • Team Training
  • Drill Practice
  • Team Development
  • Communication Abilities
  • Stress Management
  • Organizational Skills
  • Problem Solving
  • Decision Making

Timeline

Coach

Impact Volleyball Academy
12.2023 - Current

Call Center

IBEX Global
09.2023 - Current

Server

Buffalo Wild Wings
07.2022 - Current

Server Shift Leader

Panda Express
01.2018 - 09.2019

Associates - Computer Science

Northwest Vista College

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Katrina Martinez