Katrina Mcfadden
SUMTER,SC
Summary
Accomplished Senior Customer Service Coordinator with expertise in managing and resolving customer issues. Strengths include communication, problem-solving, and team leadership. Proven ability to streamline procedures for enhanced efficiency and service quality, along with implementing innovative solutions that boost customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Senior Customer Service Coordinator
TJ Max
SUMTER, WI
10.2013 - 08.2026
- Resolved customer complaints with empathy and efficiency.
- Managed customer inquiries through phone and email communication.
- Responded promptly to emails and phone calls from customers regarding their inquiries or complaints.
- Trained new staff on customer service protocols and systems.
- Analyzed customer feedback to improve service quality.
- Monitored customer feedback to identify areas needing improvement in the customer service process.
- Collaborated with management to streamline service operations.
- Coordinated schedules for team members to ensure coverage.
- Maintained accurate records of customer interactions and transactions.
- Handled cash transactions accurately and efficiently during high-volume periods.
Assistant Manager
Rent A Center Warehouse & Retail Store
Lake City, South Carolina
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and sales techniques.
- Coordinated inventory management and ensured product availability.
- Supported the implementation of promotional displays and merchandising strategies.
- Handled customer inquiries and resolved issues effectively.
- Monitored sales trends to optimize product placement and stock levels.
- Collaborated with team members to enhance overall store performance.
- Maintained a clean and organized store environment for customers.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Manning High School
Manning, SCSkills
- Customer service
- Staff training
- Schedule management
Timeline
Senior Customer Service Coordinator
TJ Max
10.2013 - 08.2026
Assistant Manager
Rent A Center Warehouse & Retail Store
Manning High School