Katrina Nelsen

Assigned to work in ASOC Mental Health Department. Front Facing Lobby Counter, Greet and Schedule Clients, Interface with Providers, Services Coordinators to Assist with Client Appointment Needs, Answer/Direct Multiphone Lines, SmartCare Data Entry, Appointment Reminder Calls, Follow HIPPA guidelines, Assist with Screening Clinics, Other Administrative Duties as Requested

• Accountabilities Include: Front Desk Administrative Duties, Answer Multi-Line Phone System, Assist HOA Homeowners and Property Management Tenants – Issued Monthly Rent Fees and HOA Dues, Collect and Process All Payments, Managed Monthly Past Due Notices, Handled Maintenance Concerns, Attend Board Meeting as Recorder. Work Collectively with Our Property Mangers to Satisfy all Renters and Homeowners Needs

• Accountabilities Include: Provide Excellent Customer Service, Cash Handling, Complex Deposit Transactions, Cashier’s Checks, Check Cashing, Wires (Foreign and Domestic), CD Withdrawals/Renewals, Conduct Daily Store Operations: Night Deposits, Monthly Audits, Alarm Testing, End of Day Store Balancing, Weekly Store Cash Ordering, Balancing Store Vault, Balancing Branch, Deepen Account Relationships, Promote Current Offers

• Accountabilities Include: Cash Handling, Signing-Off on Nightly Deposits, Providing Customer Service, Greeting Customers, Assisting Customers with Shopping, Handling Returns, Customer Rewards, Cash and Credit Card Transactions

• Accountabilities Include: Scheduling Caregivers, Supervising Field Staff, On-Call for Emergencies, Conducting Daily Orientations, Processing New Employee Files, Answering Multi-Line Phone Systems

• Accountabilities Include: Monthly Billing, Set Up New Accounts, Maintain Positive Account Relationships, Greet Walk-In Customers, Answer Multi-Line Phone System

• Accountabilities Include: Scheduling Caregivers, Supervising Field Staff, On-Call for Emergencies, Conducting Daily Orientations, Processing New Employee Files, Answering Multi-Line Phone Systems

• Accountabilities included: Oversee Daily Operations, supervised all Administrative Staff, Field Care Managers, and On Call Managers, Assist with Staffing, Excelled in Proper Placement of Caregivers with Clients (Ensuring Personality, Skill Level, Availability were Compatible), Quality Assurance calls, Payroll, Billing, Recruitment, Interviewing.