Katrina Nicks
Wichita,KS
Summary
Dedicated professional with a strong work ethic and exceptional customer service skills, honed at Hampton Inn By Hilton. Proven ability to enhance guest experiences through effective complaint resolution and teamwork. Committed to maintaining cleanliness and safety, while actively contributing to operational efficiency and fostering positive relationships with guests and colleagues.
Overview
4
4
years of professional experience
Work History
Public Space Attendant
Hampton Inn By Hilton
Mulvane, KS
04.2025 - 06.2025
- Provided exceptional customer service, ensuring a positive experience for all guests.
- Maintained cleanliness and organization in assigned areas to promote safety and efficiency.
- Assisted in inventory management, tracking supplies and restocking as needed.
- Collaborated with team members to streamline operations and improve service delivery.
- Monitored equipment functionality, reporting issues to ensure optimal performance.
- Adapted quickly to changing priorities while maintaining focus on core responsibilities.
- Supported training of new attendants, sharing knowledge of procedures and best practices.
- Implemented feedback from supervisors to enhance service quality and operational effectiveness.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
Caretaker
Another Day
Wichita, KS
02.2021 - 03.2025
- Assisted with daily care routines for individuals, ensuring comfort and safety.
- Maintained cleanliness and organization of living spaces to promote a healthy environment.
- Supported meal preparation and dietary needs, adhering to individual preferences and restrictions.
- Engaged residents in recreational activities to enhance social interaction and emotional well-being.
- Monitored resident conditions, reporting changes to appropriate healthcare professionals promptly.
- Collaborated with team members to develop personalized care plans tailored to individual needs.
- Utilized basic first aid skills to address minor health issues as they arose during caregiving tasks.
- Attended training sessions focused on improving caregiving techniques and safety protocols regularly.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
Education
No Degree - N/a
Homeschooled
Wichita, KSSkills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Initiative and Self-motivation
- Cleaning procedures
- Guest relations
- Complaint resolution
- Personal protection equipment (PPE)
- Quality assurance
- Incident reporting
- Patience and tact
- Child safety monitoring
- Customer service
- Excellent communication
- Attention to detail
- Teamwork and collaboration
- Multitasking
- Guest services
- Organizational skills
- Active listening
- Organization
Timeline
Public Space Attendant
Hampton Inn By Hilton
04.2025 - 06.2025
Caretaker
Another Day
02.2021 - 03.2025
No Degree - N/a
Homeschooled