Katrina Nunn
Syracuse,NY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Charter Communictions
09.2021 - Current
Contact Center Coordinator
Suburban Propane
07.2015 - 02.2021
- Overseeing Business Needs
- Managing CSRs phone activities
- Taking incoming calls
- Making outbound calls
- Dispatching Emg Del/SVC calls as well as LP leaks
- Communicating directly with managers to ensure business runs smoothly
- Reaching out to service centers across the country to assist with scheduling or other needs
- Training assistant/Mentor for new hires
- Developed strong relationships with community partners to enhance collaboration opportunities and expand program reach.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Telemarketer/Sales
KS&R
03.2014 - 04.2015
Quality Assurance Analyst/Customer service rep
Sutherland
01.2012 - 03.2014
Education
High school diploma -
Henninger High School
Syracuse, NY06.2004
Some College (No Degree) - Health Services
Onondaga Community College
Syracuse, NYSkills
- Avaya
- Call Center
- Contact Center
- Workforce Management
- Mentoring
- Time Management
- Process Improvement
- Performance Management
- Customer service
- Communication skills
- CRM software
- Sales
- English
- Data entry
- Computer skills
- Microsoft Word
Assessments
- Attention to detail, Proficient, 07/01/21
- Call center customer service, Proficient, 07/01/21
- Customer service, Proficient, 02/01/21
Timeline
Customer Service Representative
Charter Communictions
09.2021 - Current
Contact Center Coordinator
Suburban Propane
07.2015 - 02.2021
Telemarketer/Sales
KS&R
03.2014 - 04.2015
Quality Assurance Analyst/Customer service rep
Sutherland
01.2012 - 03.2014
High school diploma -
Henninger High School
Some College (No Degree) - Health Services
Onondaga Community College
Similar Profiles
Gee HelmsGee Helms
Tech/End User Support at Charter CommunictionsTech/End User Support at Charter Communictions
Oreshonda GordonOreshonda Gordon
Offline Customer Support at Charter CommunictionsOffline Customer Support at Charter Communictions
Diondra MooreDiondra Moore
Call Center Representative at Charter Communictions (Spectrum)Call Center Representative at Charter Communictions (Spectrum)