Lance Whitlow
Monroe,GA
Summary
Detail-oriented Individual with 3+ years of experience providing dedicated customer service/support. Offering strong skills in customer assistance, conflict resolution, and attention to detail. Organized to handle a high-intensity workload.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Computershare Investor Services
10.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Clerk of Court II
Gwinnett County
08.2019 - 09.2021
- Responded to requests for documentation and information via fax, phone, and email from the general public, attorneys, and other involved parties.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Prepared court documents for filing in alignment with established protocols to support compliance.
Merchandising Execution Associate
THE HOME DEPOT
05.2018 - 08.2019
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Education
B.S - Business and Public Policy
YOUNG HARRIS COLLEGE
Young Harris, GA05.2018
High School Diploma -
LOGANVILLE HIGH SCHOOL
Loganville, GA05.2014
Skills
- Customer Service/Support
- Remote work experience
- Avaya
- Genisys Cloud
- Contact/Scrip
- Microsoft Suite
- Mobile Devices Android/Apple IOS
- Phone, Fax, Email, and Face to Face Communication
- File Management
- Detail Oriented
- Conflict Resolution
- Active listening
Timeline
Customer Service Representative
Computershare Investor Services
10.2023 - 11.2024
Clerk of Court II
Gwinnett County
08.2019 - 09.2021
Merchandising Execution Associate
THE HOME DEPOT
05.2018 - 08.2019
B.S - Business and Public Policy
YOUNG HARRIS COLLEGE
High School Diploma -
LOGANVILLE HIGH SCHOOL
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