Paris E. Beam
Leland,NC
Summary
I am a well-prepared, adaptable individual. I am fast and efficient when typing, good at paying attention to detail, time management, organizing, and keeping everything in its place. I consider myself a quick study when learning how to operate equipment correctly, becoming familiar with computer programs, and memorizing any and all safe and significant protocols necessary in order to do my job the right way and with a positive attitude!
Overview
11
11
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative / FRAUD
CardWorks
01.2023 - Current
- Duties include assisting bank credit card holders with their accounts, placing secure bill payments, submitting credit line increase requests, web and mobile app troubleshooting
- Also handled customer complaints and provided appropriate solutions and alternatives while following communication procedures, guidelines, and policies
Front office Clerk
Carpenter design, inc
09.2022 - 12.2022
- Clerical position for a pallet and wood waste company; Consist of answering and transferring calls, checking voicemails daily, bookkeeping utilizing QuickBooks: Invoicing customers, emailing statements, entering bills from vendors, etc
- Scanning, sorting, filing important business documents and/or receipts
- Assisting anyone that comes inside needing assistance or specific paperwork relating to pickups or sale of products produced
Contact Tracer
Carolina Community Tracing Collaborative (CCTC)
09.2020 - 09.2022
- Employed through Medical Edge Recruitment
- Contract, remote work from home for Carolina Community Tracing Collaborative in conjunction with Community Care of North Carolina & NCDHHS
- Receiving inbound calls, I am responsible for necessary transfers when prompted or effectively contact tracing North Carolinians who have been identified as a confirmed positive COVID-19 case OR a close contact to a confirmed positive case
- Utilizing a web-based client resource management (CRM) platform to notify all close contacts of their exposure, determine the presence of symptoms, refer for testing and/or vaccine requests, and provide the appropriate isolation and/or quarantine education and guidance pertaining to their specific county within NC
Vaccine Support
Rutherford County Health Department
07.2021 - 09.2021
- Employed through Medical Edge Recruitment
- Temp/contract work on-site at the Rutherford County Health Department, only a few weeks of assistance needed for billing and coding of any COVID-19 vaccines received in the Foothills Health District
- Assisted with Covid-19 drive through events
Patient Care Rep
HealthChoice Pharmacy
05.2019 - 09.2020
- Clerical: Process and verify patient information in an office setting for a mail order pharmacy doing data entry via excel spreadsheets and other programs, using the phone (inbound & outbound calls), scan/fax, mailing/shipping protocol, accounting software, QuickBooks, and excellent customer service skills
- Ethically obtaining patients’ payment info for copays
- Multitasking using dual screens and two main systems that store sensitive pharmacy information
- Successful at meeting weekly goals related to fills
- Also, sales involving vitamins and CBD harvested and made by the company
- Demonstrated flexibility during changes to patient care practice.
Customer Service Rep
Ameridial
10.2017 - 04.2019
- Customer service rep & sales; Handling mostly inbound (sometimes outbound) calls for multiple different companies, placing orders, and resolving customer service issues for the customer
- We handle very private information daily, therefore we must display exceptional ethics
Subassembly Operator
Baxter Healthcare
05.2014 - 10.2017
- Manufacturing / Production: Hired on permanently from being a temporary Manpower employee
- I must work at a fast pace, utilize teamwork with others, be respectful, and perform quality assurance of products produced
- I became accustomed to regularly training those that come in after me, scanning materials into the computer, and continuously being on my feet
Education
Business Administration Associate’s Degree -
Isothermal Community College
07.2024
High school diploma - College prep,honors classes
east rutherford high school
01.2009
Some college - Prerequisites / Criminal justice courses
Fayetteville State University
Skills
- Customer service/support
- Fraud claims & investigations
- Typing
- Data entry
- Organization
- Complaint resolution
- Computer skills
- Microsoft Windows
- Microsoft Outlook
- Microsoft Office
- NCFast training
- Call center
- Sales
- Google Docs
- Communications
- Office experience
- Bookkeeping
- Accounting software
- QuickBooks
- Invoicing
- Billing
- Filing
- Quality assurance
- Auditing
- Insurance eligibility/verification
- HIPAA
- CRM software
- Medical billing
- Medical coding
- ICD-10
- Public health
- Problem-solving abilities
Certification
BLS/CPR, 7118BBFE
Additional Information
I absolutely love to work with the public and become close with coworkers, customers, and people in general. If there is anything at all that you need to know more about, please give me a call or send an email and I’ll be glad to answer any questions. Thank you
Volunteer Experience
- Motivational interviewing techniques, training, and webinars.
- Assisted in COVID-19 testing & vaccine drive-thru events in Polk and Rutherford County, NC.
- Trained new hires for preparedness with work related to COVID-19 contact tracing.
- Lead training that included role playing, shadowing via Microsoft Teams screen sharing, creating training PowerPoints.
- Voluntary business foundations (i.e., Bookkeeping, small business) seminars at ICC.
References
Available upon request.
Personal Information
Age: 33
Timeline
Remote Customer Service Representative / FRAUD
CardWorks
01.2023 - Current
Front office Clerk
Carpenter design, inc
09.2022 - 12.2022
Vaccine Support
Rutherford County Health Department
07.2021 - 09.2021
Contact Tracer
Carolina Community Tracing Collaborative (CCTC)
09.2020 - 09.2022
Patient Care Rep
HealthChoice Pharmacy
05.2019 - 09.2020
Customer Service Rep
Ameridial
10.2017 - 04.2019
Subassembly Operator
Baxter Healthcare
05.2014 - 10.2017
Business Administration Associate’s Degree -
Isothermal Community College
High school diploma - College prep,honors classes
east rutherford high school
Some college - Prerequisites / Criminal justice courses
Fayetteville State University
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