To secure a responsible career opportunity that will provide me the opportunity to fully utilize my training and skills, while making a significant contribution to the success of my employer.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Customer Service Representative
Panda Express
Yukon
08.2024 - Current
Processed customer orders efficiently using point-of-sale systems.
Handled cash transactions accurately and processed payments promptly.
Developed strong customer relationships to encourage repeat business.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Resolved customer complaints promptly and efficiently.
Collaborated with team members to ensure timely food preparation and delivery.
Supervisor
Hawaiian Time Restaurant
Eugene
12.2023 - 05.2024
Maintained high standards of customer service during high-volume, fast-paced operations.
POS system specialist and cash handling expert.
Organize workflow and delegated tasks.
Followed procedures for safe food preparation, assembly, and presentation.
Inventory control and stock ordering.
Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
Maintains staff by recruiting, onboarding, training, assessing, and promoting employees.
Painter/Prep
LANDLOCKED Aviation
Oklahoma City
02.2022 - 05.2023
Prepares aircraft surfaces for removing paint. Applies aerodynamic filler and masks the aircraft using tapes and paper products (to protect windows, seals, struts, cables, etc.) in preparation for the paint process.
Mixes primers and paints, per the manufacturers’ maintenance manual specifications.
Applies primer and paint to the aircraft exterior surfaces. (Paints included: Teflon, urethane, acrylic urethanes, enamels, and epoxy primers).
Interprets specifications, color renderings, and instructions and plans sequences, and times the paint operation.
Documents all work accomplished in a clear, concise, and accurate manner.
Warehouse Associate
Amazon
Oklahoma City
08.2020 - 12.2021
Receive and put away inventory. Load boxes into trucks for shipment.
Use scanners to read bar codes on products. View prompts on screens and follow the direction for some tasks.
Ensure product meets quality requirements.
Maintenance Technician
OCHA
Oklahoma City
03.2021 - 09.2021
Inspected vacated apartments and completed checklists regarding make-ready.
Routinely performed the following duties to restore the apartment to market ready status.
Made keys and/or changed locks when necessary. Performed other miscellaneous tasks as assigned.
Stocker
Walmart
Oklahoma City
06.2018 - 02.2019
Promptly unloading trucks. Engaging with vendors and drivers with a positive attitude.
Sorting and stocking products on shelves and in the backroom. Maintaining a clean, neat, and member-ready area.
Monitor inventory levels, including identifying low/out-of-stock items by using handheld devices to update records, scan barcodes, and assuring accuracy in asset counts.
Maintain proper signage and price tags, rotate components to drive sales and minimize waste.
Answer basic inquiries, help customers with locating items, or direct them to suitable personnel for further assistance.
Follow safety protocols. Identify and relay potential theft or loss to supervisors as expected.
CUSTOMER SERVICE
FORT SILL NATIONAL BANK
06.2017 - 05.2018
Completed training on professionalism, telephone etiquette, and OTJ software & achieved 80% or higher passing score on written situational test following training.
Provided exceptional customer service to resolve customer issues promptly and effectively.
Complied with banking and departmental regulations, policies, and procedures.
Assisting customers with routine account-related requests such as funds transfers, automatic payments, stop payments, inquiries about bank deposit products and service charges.
Informing and advising customers about bank products and services that may benefit them. Maintaining a comprehensive understanding of all bank products, services, and policies.
Updating customer information in the bank’s system and ensuring that all customer information is accurate and up to date.
Bagger/Packer
COMMISSARY
Lawton
08.2016 - 11.2016
Bagged groceries and other items. Carried packed sacks or bags in carts for performing check out services.
Assisted customers in loading/unloading of merchandise. Greeted customers and assisted them with item location.
Maintained parking lot cleanliness.
Cashier/Cook/Team Leader
MCDONALD'S
07.2015 - 08.2016
Maintained high standards of customer service during high-volume, fast-paced operations.
Communicated clearly and positively with coworkers and management.
Handled currency and credit transactions quickly and accurately.
Followed procedures for safe food preparation, assembly, and presentation.
Assisted management with inventory control and stock ordering.
Built loyal clientele through friendly interactions and consistent appreciation. Resolved complaints promptly and professionally.