Katrina Otto
Jonesborough,TN
Summary
Proven specialist with a track record of enhancing customer satisfaction and streamlining claims processes at Revecore. Expert in claims investigation and fostering teamwork, demonstrated through effective communication and critical thinking. Achieved significant improvements in efficiency and compliance management, leveraging skills in Microsoft Office and verbal communication without relying on numerical percentages.
Overview
7
7
years of professional experience
Work History
Work Comp Claims Specialist
Revecore
Remote
09.2022 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Correctional Officer
NECX
Mountain City, TN
11.2020 - 11.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Phlebotomy Supervisor
Grifols Plasma Center
Johnson City, TN
10.2017 - 06.2019
- Performed tasks as member of line staff to reduce wait time.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Organized continuing education opportunities for existing staff, promoting professional development within the team.
- Fostered communication within team and between departments.
Education
Associate Degree - Medical Billing
Ross Medical Education Center
Johnson City, TN05.2019
Diploma -
Johnson County High School
Mountain City, TN05.2012
Skills
- Claims
- Claims Processing
- Claims Investigation
- Verbal Communication
- Microsoft Office
- Compliance Management
- Documentation Review
- Decision-Making
- Critical Thinking
- Customer Service
- Organizing and Prioritizing Work
- Attention to Detail
- Teamwork and Collaboration
- Documentation abilities
- Documentation skills
Timeline
Work Comp Claims Specialist
Revecore
09.2022 - Current
Correctional Officer
NECX
11.2020 - 11.2021
Phlebotomy Supervisor
Grifols Plasma Center
10.2017 - 06.2019
Associate Degree - Medical Billing
Ross Medical Education Center
Diploma -
Johnson County High School