Katrina Palmer
Bonaire
Summary
Quality professional with strong background in process improvement, quality assurance, and regulatory compliance. Adept at driving team collaboration, adapting to changing needs, and delivering measurable outcomes. Known for effective problem-solving, keen analytical skills, and commitment to maintaining high standards. Dependable and versatile, ensuring quality and efficiency in all tasks.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Laboratory Quality Specialist
Atrium Health Navicent
04.2025 - Current
- Direct and review the Lab Quality Assurance Program, ensuring site-wide readiness for CAP and Joint Commission inspections for 3 hospital laboratories.
- Organize and lead monthly meetings focused on quality management to enhance departmental performance.
- Oversee document control operations for laboratory policies and procedures, ensuring adherence to CAP and ISO compliance requirements.
- Facilitate non-conforming event (NCE) management and actively participate in root cause analysis (RCA) and corrective action (ACA) discussions.
- Oversee external and internal CAP lab inspections and lead annual internal safety audits to uphold safety standards and regulatory compliance.
- Provide expert guidance and support on quality assurance matters to ensure compliance with AABB, CAP, FDA, DNV, and The Joint Commission standards.
- Manage supply chain operations for quality assurance budget to ensure compliance with accreditation standards.
Special Chemistry Lead Medical Technologist
Atrium Health Navicent
05.2008 - 04.2025
- Directed and supervised a high-performing team of 4 technologists.
- Conducted onboarding, initial training, yearly competencies, and job performance evaluations to ensure high standards of performance and communication.
- Developed training protocols that reduced technical errors by 5%.
- Served as lead technologist for troubleshooting instruments and resolving technical issues.
- Maintained open communication with clinicians, pathologists and laboratory personnel to discuss test results and methodologies.
Quality Operations Laboratory Analyst
Merck & Co., Inc.
01.2000 - 03.2007
- Performed routine and non-routine analyses on raw materials, intermediates, and finished products using techniques such as HPLC, GC, FTIR, UV, and GC/MS.
- Maintained comprehensive training records to ensure adherence to cGMP practices and compliance with FDA and OSHA regulations.
- Accurately documented and reported test results.
- Performed routine maintenance and calibration of laboratory equipment.
- Implemented LEAN manufacturing principles to enhance laboratory efficiency.
- Collaborated with a cross-functional team on process improvement projects.
- Identified and troubleshooted issues that arise during testing with instruments.
Education
B.Sc. - Medical Technology
Augusta University
Augusta, GA05-2008
M.S. - Health Informatics
Franklin University
Columbus, OH08-2026
B.A. - Chemistry, Sociology
Georgia Southern University
Statesboro, GA05-1999
Skills
- Laboratory Information System
- Quality Assurance & Control
- Clear communication
- Advance Testing & Disease Correlation
- Education & Training
- Problem Solving & Analytical
- Preventive actions
Certification
Medical Technologist (ASCP) Member ID 25282745, Exp: Nov 2027
Timeline
Laboratory Quality Specialist
Atrium Health Navicent
04.2025 - Current
Special Chemistry Lead Medical Technologist
Atrium Health Navicent
05.2008 - 04.2025
Quality Operations Laboratory Analyst
Merck & Co., Inc.
01.2000 - 03.2007
M.S. - Health Informatics
Franklin University
B.A. - Chemistry, Sociology
Georgia Southern University
B.Sc. - Medical Technology
Augusta University