Katrina Parker
Redford,MI
Summary
Customer service representative with 20+ years of top-notch experience in a busy call center and face-to-face setting. Strong dedication to assisting members resolve issues by proving personalized financial solutions while cultivating a positive image of the company. Excel in both team environment and alone. Fully committed to following company procedures and winning the loyalty of members.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Branch Service Specialist/Call Center Backup
Michigan Schools and Government Credit Union
Farmington Hills, MI
09.2017 - Current
- Perform a broad range of member/client sales and service functions within Symitar
- Accurately complete account openings, loan applications and account maintenance
- Listen for cues and offer solutions that are beneficial to member/client
- Exceed member/client service expectations by providing superior quality service in a professional, efficient and courteous manner
- Promptly and professionally answer incoming calls from members/clients
- Follow up with members/clients to ensure issue resolution
Loan Financial Service Representative-Call Center
Michigan First Credit Union
Lathrup Village, MI
08.2002 - 09.2017
- Conduct interviews by phone to obtain personal and financial data in order to enter into loan processing system for consumer, credit card and mortgage loans
- Prepare complete loan applications, which include gathering information on application and credit report that will assist underwriting in making final loan decisions
- Account maintenance, transactions and research
- Meet or exceed sales goals
- Maintain member/client confidentiality.
Education
Associate Degree - General Studies
Oakland Community College
Bloomfield Hills, MI05.2017
Skills
- Proficient in Symitar
- Exceptional Service Skills
- Relationship Builder
- Professional and Friendly
- Detail Oriented
- Team Player
- Flexible
Certification
Michigan Credit Insurance Producer
Registered with NMLS
Notary Public
Timeline
Branch Service Specialist/Call Center Backup
Michigan Schools and Government Credit Union
09.2017 - Current
Loan Financial Service Representative-Call Center
Michigan First Credit Union
08.2002 - 09.2017
Associate Degree - General Studies
Oakland Community College
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