Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katrina Parker

Redford,MI

Summary

Customer service representative with 20+ years of top-notch experience in a busy call center and face-to-face setting. Strong dedication to assisting members resolve issues by proving personalized financial solutions while cultivating a positive image of the company. Excel in both team environment and alone. Fully committed to following company procedures and winning the loyalty of members.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Branch Service Specialist/Call Center Backup

Michigan Schools and Government Credit Union
Farmington Hills , MI
2017.09 - Current
  • Perform a broad range of member/client sales and service functions within Symitar
  • Accurately complete account openings, loan applications and account maintenance
  • Listen for cues and offer solutions that are beneficial to member/client
  • Exceed member/client service expectations by providing superior quality service in a professional, efficient and courteous manner
  • Promptly and professionally answer incoming calls from members/clients
  • Follow up with members/clients to ensure issue resolution

Loan Financial Service Representative-Call Center

Michigan First Credit Union
Lathrup Village , MI
2002.08 - 2017.09
  • Conduct interviews by phone to obtain personal and financial data in order to enter into loan processing system for consumer, credit card and mortgage loans
  • Prepare complete loan applications, which include gathering information on application and credit report that will assist underwriting in making final loan decisions
  • Account maintenance, transactions and research
  • Meet or exceed sales goals
  • Maintain member/client confidentiality.

Education

Associate Degree - General Studies

Oakland Community College
Bloomfield Hills, MI
05.2017

Skills

  • Proficient in Symitar
  • Exceptional Service Skills
  • Relationship Builder
  • Professional and Friendly
  • Detail Oriented
  • Team Player
  • Flexible

Certification

Michigan Credit Insurance Producer

Registered with NMLS

Notary Public


Timeline

Branch Service Specialist/Call Center Backup

Michigan Schools and Government Credit Union
2017.09 - Current

Loan Financial Service Representative-Call Center

Michigan First Credit Union
2002.08 - 2017.09

Associate Degree - General Studies

Oakland Community College

Michigan Credit Insurance Producer

Registered with NMLS

Notary Public


Katrina Parker