Katrina Polk
Flowood,MS
Summary
Dynamic professional with extensive experience in logistics and transportation, specializing as a Petroleum Supply Specialist in the U.S. Army. Demonstrated success in optimizing delivery routes and enhancing customer service through effective team collaboration. Certified Peer Support Specialist dedicated to mentoring and empowering individuals using personal insights. Recognized for strong problem-solving abilities, adaptability, and reliability in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Peer Support Apprentice
Veterans Affairs Medical Center
Jackson, MS
12.2023 - Current
- Offer empathic, strength-based support to individuals navigating mental health challenges, and community reintegration.
- Lead and co-facilitate peer support groups to promote self-advocacy, resilience, and a sense of community.
- Collaborate with individuals to identify personal goals, develop action plans, and build self-management skills.
- Share personal experiences and wellness strategies to inspire hope and support recovery journeys.
- Maintain accurate and timely documentation of interactions, while respecting confidentiality and ethical guidelines.
- Participate in training, certification programs, and professional development to stay current with best practices in peer support.
City Carrier Assistant
United States Postal Sevice
Ridgeland, MS
03.2021 - 08.2023
- Delivered and collected mail on foot or by vehicle, under varying road and weather conditions.
- Provided assistance in resolving any issues related to undeliverable or misdirected mail.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Demonstrated excellent communication skills when interacting with customers and colleagues.
- Offer support and encouragement to coworkers, especially during demanding shifts and peak delivery seasons.
Courier
Amazon
Baton Rouge, LA
03.2019 - 07.2020
- Safely deliver packages to homes, businesses, and other locations within the designated route.
- Follow GPS or route maps to ensure efficient and timely deliveries.
- Operate a delivery van or vehicle, and in compliance with traffic laws and company policies.
- Interact professionally and courteously with customers during deliveries.
- Load, unload, and sort packages accurately, ensuring they are handled with care.
- Handle delivery issues, such as missing packages or inaccessible delivery locations, and escalate as needed.
- Adhere to a tight delivery schedule, meeting daily performance, and delivery targets.
- Camly resolves customer complaints or concerns during deliveries, ensuring positive interactions.
Courier
FedEx
Grand Prairie, TX
09.2018 - 03.2019
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Maintained accurate logs of deliveries and pickups.
- Communicated with customers to coordinate delivery times.
- Documented pickups and deliveries and submitted reports after shift.
- Delivered items to residential addresses within specified time frames.
- Share strategies for time management, customer interactions, and stress management based on personal experiences.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
Package Sorter
Amazon
Arlington, TX
01.2017 - 08.2018
- Unloaded incoming shipments from conveyor belts.
- Ensured correct address labels were affixed to parcels.
- Repackaged damaged goods when required prior to shipping out again.
- Maintained a clean and safe work environment at all times.
- Operated forklifts, pallet jacks and other equipment as needed.
- Stacked packages in designated areas for further processing.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Trained new employees regarding warehouse procedures and standards.
- Sorted parcels according to postcode destinations.
Petroleum Supply Specialist
United States Army
Fort Hood, TX
04.2008 - 12.2012
- Receive, store, and distribute bulk and packaged products, ensuring proper handling and safety protocols.
- Performed inspections, maintenance service and basic repairs on equipment.
- Monitored and evaluated the inventory levels of petroleum products to ensure adequate supplies.
- Operated fuel systems and equipment, including pumps, pipelines, and storage tanks, to support fueling missions.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to the mission.
- Recorded operating data, such as products and quantities pumped, gauging results, and operating times.
- Encouraged soldiers to address challenges like fatigue or burnout by sharing coping mechanisms and resources.
Petroleum Supply Specialist
United States Army Reserve
Greenwood, MS
06.2002 - 04.2008
- Receive, store, and distribute bulk packaged petroleum products, ensuring proper handling and safety protocols.
- Monitor fuel levels, maintain inventory records, and perform reconciliations to ensure adequate supply and accurate reporting.
- Participate in monthly drills and annual training exercises to maintain technical proficiency and readiness for deployment.
- Conducted active listening, empathy, and shared experiences to support soldiers in managing challenges and building resilience.
- Work with other units and personnel to coordinate fuel supply and distribution during joint training or operational missions.
- Train and mentor junior soldiers on petroleum operations, safety standards, and equipment handling.
- Encouraged open conversations about mental health and connected peers with available resources.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At Arlington
Arlington, TX12-2018
Associate of Arts - Kinesiology/Liberal Arts
San Antonio College
San Antonio, TX08-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Shipment receiving
- Honest and ethical
- Work prioritization
Certification
- Certified Peer Support Specialist (CPSS), RI International, Completed June 2024
- CPR and AED Certification
Affiliations
- Mentoring Volunteer, Big Brothers Big Sisters
- Community Involvement: Volunteer Coordinator, Local Food Bank
Accomplishments
- Employee of the Month, recognized for exceptional performance and dedication
- Dean's List (Academic Honors)
- Army Commendation Medal for outstanding achievement in military service
References
References available upon request.
Timeline
Peer Support Apprentice
Veterans Affairs Medical Center
12.2023 - Current
City Carrier Assistant
United States Postal Sevice
03.2021 - 08.2023
Courier
Amazon
03.2019 - 07.2020
Courier
FedEx
09.2018 - 03.2019
Package Sorter
Amazon
01.2017 - 08.2018
Petroleum Supply Specialist
United States Army
04.2008 - 12.2012
Petroleum Supply Specialist
United States Army Reserve
06.2002 - 04.2008
Bachelor of Arts - Criminal Justice
The University of Texas At Arlington
Associate of Arts - Kinesiology/Liberal Arts
San Antonio College
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