Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AssistantManager
Katrina Rhodes

Katrina Rhodes

Gastonia,NC

Summary

A highly results-driven and resourceful individual with multiple skills. Subject matter expert in the following areas; Export shipping/International shipping, compliance, HR, training, customer service, and warehouse inventory/distribution. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Supply Chain Analytics Specialist I

Albemarle
08.2022 - Current
  • Coordinate international ocean export shipments for Bromine and Lithium chemical products
  • Utilize the Transportation Management System to plan/coordinate export shipments (Containers and trucks)
  • Assist in running daily reports to analyze the status of shipments
  • Track and trace 85 shipments from port to port ( final destination, based on Incoterm)
  • Process SLIs
  • Directly contact steamship lines for proper schedules based on material availability date (Book shipment by finding the best sailing dates)
  • Facilitate daily team huddles to go over shipping process issues and ideas
  • Adhere to document cut dates for international export shipments
  • Main contact for vendors (BDP, Canal, Export Compliance, SSL)
  • Provide updates and ideas for process improvements
  • Assist with daily meetings to discuss pending documents needed
  • Escalate any issues regarding shipment processes, deadlines, updates, delays, and gate-in issues to management
  • Forecast upcoming shipments or delays that will affect revenue
  • Return customer-owned Iso Tanks
  • Improved, standardized documented planning and scheduling processes.
  • Discovered the most reliable and cost-effective shipping methods by analyzing previous shipment data
  • Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines
  • Improved consistency of on-time arrivals through effective logistics management and travel route planning

International Operations Coordinator

WESCO International
05.2022 - 08.2022
  • Direct contact for vendors and companies by email and phone
  • Inspect parts/products before shipping
  • Coordinate shipping services with freight forwarders
  • Bill vendors via the ZD-SAP4 platform
  • Process invoices
  • Export shipments
  • Warehouse knowledge/supply chain knowledge
  • Assist with large inventory data and count
  • Manage and process necessary international documents (COA, Customs Invoice, Booking Confirmation, Label and Seal numbers, SLI)
  • Label and hand-boxed products/parts according to the packing list
  • Process large orders based on purchase orders (PO)
  • Sign off on international shipments before shipping
  • Give forecast for upcoming shipments
  • Keep track of electronic and manual documents by electronic filing and manual filing
  • Create labels for shipping via excel macro
  • Update excel and process daily reports through excel and CRM
  • Report any damaged items and returned items
  • Assist with sorting shipments on pallets and preparing for shipping
  • Schedule pickups and deliveries via the web and by phone
  • Managed internal operational standards and productivity targets

Remote Brokerage Tax Filer

AmWINS Group, Inc
02.2022 - 04.2022
  • File surplus line taxes for multiple states
  • Review policy information for accuracy (multifamily home, builders, business, land and lot policies)
  • Perform audits on filed taxes
  • Assist with corrections of policies and endorsements
  • Calculate state tax based on the percentage for each state
  • File taxes in multiple electronic filing systems
  • Utilize SharePoint site for storage of electronic documents
  • Assist with data entry and maintain electronic files
  • Reconcile any errors
  • Work with DOI in order to stay compliant
  • Completed forms, reports, logs, and records to quickly handle all documentation for tax filing for 10 states

Seasonal FedEx Package Handler

FedEx Ground
10.2021 - 01.2022
  • Separate packages with quality issues
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network
  • Lift packages up to 90 pounds
  • Stock ground trucks and vans in numerical order based on package number
  • Sort packages according to their particular category

Compliance Specialist

Signature Consultants
01.2020 - 10.2021
  • Provide accurate information while following quality guidelines with partner companies
  • Train new hires on client accounts and quality guidelines ( Bank of America, Wells Fargo)
  • Perform second-level review for multiple client accounts ( Bank of America, Wells Fargo)
  • Coordinate and conduct monthly team meetings
  • Maintain 100% compliance with no errors
  • Assist employees and colleagues with personal documents
  • Research previous documentation when necessary to complete an employee compliance review
  • Reviewed Field glass for contractor information assuring compliance
  • Utilize the SharePoint website for documentation and research purposes
  • Handled heavy email volume by responding and directing information where needed
  • Assist with on-boarding/off-boarding
  • Audit and review company data to spot issues and errors
  • Run daily reports
  • Identify gaps and issues for a solution maintaining 100% compliance
  • Responded to employee inquiries regarding compliance regulations and procedures

Employee Service Center HR Rep

CHARTER
12.2018 - 11.2019
  • Operate several systems and databases
  • Provide accurate information while following quality guidelines based on employee’s issue
  • Assist in updating PeopleSoft 9.0 with personally identifiable information
  • Assist employees with Medical Leave, FMLA, Unemployment Claims
  • Edit and upload disciplinary actions
  • Handle heavy email/chat/call volume
  • Edit payroll and corrections in Kronos
  • Assist with on-boarding/off-boarding
  • Advise employees of updates on company policies and guidelines
  • Facilitate team meetings and company gatherings
  • Assist with Brass ring-Talent management hiring process flow
  • Conduct I-9 verifications

HR Customer Service Rep

UNITED LIFE SERVICES
12.2015 - 10.2018
  • Take incoming calls and make outgoing calls to set appointments for new and prospective clients
  • Conduct risk assessments
  • Assist clients with underwriting information
  • Filed death claims
  • Process payroll
  • Update employee information in PeopleSoft
  • Process invoices
  • Update employee time with ADP
  • Assist with retention and renewals of policies
  • Assist with the sale of multiple life insurance products
  • Assist with QuickBooks and account financial records

Customer Service Quality Assurance Specialist

MAGNOLIA HEALTH PLAN/CENTENE
03.2015 - 10.2015
  • Monitor 25-40 calls daily taken by customer service agents
  • Assist with the distribution of sensitive member material
  • Utilize Microsoft Excel to create spreadsheets and pivot tables to review and analyze company data
  • Ensure agents are following HIPPA guidelines
  • Conduct client interviews and research for Magnolia Health Plan to better serve members
  • Process and sort daily incoming mail
  • Assist with assigning agents daily tasks to complete
  • Create new work processes and implement new ideas
  • Coordinate monthly meetings
  • Participate in Magnolia Health Plan's Focus Group
  • Track monthly statistical information
  • Process heavy data entry
  • Assist with new hire training on quality guidelines
  • Update management on any changes with reporting to meet monthly goals
  • Volunteer with extra company projects

Customer Service and Sales Rep

MAGNOLIA HEALTH PLAN
01.2015 - 03.2015
  • Take 70-100 incoming calls daily
  • Assist with the distribution of sensitive member material and mail
  • Upgrade managed care plans for current members
  • Created functional spreadsheets to enter data for clients to assist with analysis
  • Mail appropriate forms per member request
  • Ensured HIPPA guidelines we followed
  • Assist providers with claim information
  • Provide accurate information to plan members regarding benefits
  • Process member payments
  • Assist members with claims
  • Assist with emails regarding claims and concerns regarding their health plan
  • Utilize CRM for documentation and call flow purposes
  • Live chat with members regarding benefits
  • Adhered to quality guidelines
  • Assist customers with Medicaid/Managed care plans that best fit their needs
  • Promoted products and services for current members and prospective members

Education

Associate of Applied Business - Business Administration

Southern New Hampshire University
05.2025

High School Diploma -

Lanier High School
Jackson, MS
05.2009

Skills

  • Customer Relationship Management
  • Data Entry
  • Excellent written and verbal communication
  • Microsoft Excel/Azure/Microsoft Office
  • Human Resources
  • Google Docs/Google platform
  • Documentation review
  • Quality assurance
  • Workday
  • PeopleSoft
  • Supply Chain Distribution
  • System Updates
  • Supply Chain and Inventory Management
  • Clerical Support
  • Inventory Audits
  • Forecast Monitoring
  • 10-Key experience - speed at up to 8,000 KPH
  • Export International shipping
  • International Logistics
  • Quality Assurance Standards

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Supply Chain Analytics Specialist I

Albemarle
08.2022 - Current

International Operations Coordinator

WESCO International
05.2022 - 08.2022

Remote Brokerage Tax Filer

AmWINS Group, Inc
02.2022 - 04.2022

Seasonal FedEx Package Handler

FedEx Ground
10.2021 - 01.2022

Compliance Specialist

Signature Consultants
01.2020 - 10.2021

Employee Service Center HR Rep

CHARTER
12.2018 - 11.2019

HR Customer Service Rep

UNITED LIFE SERVICES
12.2015 - 10.2018

Customer Service Quality Assurance Specialist

MAGNOLIA HEALTH PLAN/CENTENE
03.2015 - 10.2015

Customer Service and Sales Rep

MAGNOLIA HEALTH PLAN
01.2015 - 03.2015

Associate of Applied Business - Business Administration

Southern New Hampshire University

High School Diploma -

Lanier High School
Katrina Rhodes