Katrina Riter
ADVISOR II (UHC INSURANCE)
ogden,UT
Summary
Detail-oriented advisor with over four years of experience in patient support and claims assistance. Known for strong client engagement and conflict resolution skills, effectively helping patients understand their insurance coverage and access essential healthcare services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Advisor II Associate
United Healthcare Insurance
Ogden, UT
08.2020 - 05.2025
*Helped Patients with Claims and Billing.
*Helped Patients file Verbal Grievance's
*Helped Patients with understanding Medications coverage and *Contacting Dr's and Pharmacy's so they can get prescription's.
*Locating Resources for Patients in need. Housing, Setting up New Dr Appointments or Finding a new PCP.
*Scheduling Rides for members to get to Dr. Appointments.
*Helping Members Understand their Insurance Coverage
Education
High School Diploma -
Weber High School
Pleasant View, Ut06-1986
Skills
- Problem-solving
- Conflict resolution
- Training and mentoring
- Decision-making
- Client engagement
- Compliance requirements
- Active listening
*
- Customer service
- Product knowledge
- Market research
- Empathy and understanding
- Teamwork and collaboration
- Attention to detail
- Multitasking
Certification
- (UnitedHealthcare/Medicare and Medicaid ongoing Training and Certifications to stay compliant - from 2020'-2025'
* 30 plus years in Customer Service
Languages
English
Native or Bilingual
Timeline
Advisor II Associate
United Healthcare Insurance
08.2020 - 05.2025
High School Diploma -
Weber High School