Katrina Rittenhouse
New York,NY
Summary
Results-oriented Digital Operations and E-commerce professional with 5+ years of experience driving operational efficiency and cross-functional collaboration in product, design, and engineering environments. Proven expertise in managing workflows, enhancing resource planning, and optimizing vendor relationships. Skilled in project management tools, Agile methodologies, and data-driven decision-making. Passionate about aligning operational strategies with organizational goals to ensure scalable outcomes and seamless communication across departments.
Overview
5
5
years of professional experience
Work History
Digital Operations Associate
Ralph Lauren
11.2021 - Current
- Procure and manage e-commerce photoshoot samples for global regions (NA, EU, APAC) to ensure the timely delivery of digital assets.
- Oversee the photoshoot workflow process, coordinating with cross-functional teams on sample organization, tagging, and styling.
- Create and update weekly global merchandising and 'Not on Web' reports, providing transparency and status updates to stakeholders
- Conduct weekly site audits to ensure accurate product imagery, addressing discrepancies via JIRA software.
Digital Customer Service Associate
Restoration Hardware
07.2020 - 11.2021
- Assisted 60+ clients daily, resolving issues related to shipping, billing, and delivery, achieving a 95% customer satisfaction rate
- Collaborated with internal teams to streamline workflows and improve operational efficiency
- Coordinated between buyers, vendors, and delivery teams to ensure accurate product launches and delivery timelines
- Tracked and managed customer orders, troubleshooting issues to ensure smooth resolutions
Sample Coordinator
Lane Bryant
02.2020 - 04.2020
- Prepared and distributed 100+ samples daily for photoshoots, ensuring seamless collaboration between buyers, vendors, and marketing teams
- Supported on-set styling operations by organizing, tagging, and maintaining product samples
- Developed documentation processes to enhance inventory management and transparency
Education
Bachelor of Science - Fashion Merchandising & Product Development
Ohio University
01.2018
Skills
- Operational efficiency and workflow optimization
- Resource Planning and Capacity Management
- Cross-functional collaboration and stakeholder engagement
- Project management tools (Jira, Confluence, Quickbase)
- Vendor Relationship Management and Contract Negotiation
- E-commerce operations and digital asset management
- Event planning and logistics coordination
Additional Information
Strong Analytical and Organizational Skills, Expertise in Trend Analysis and Digital Asset Management
Professionalaffiliates
- Fashion Week Columbus
- "What's In Your Closet?" Podcast
Timeline
Digital Operations Associate
Ralph Lauren
11.2021 - Current
Digital Customer Service Associate
Restoration Hardware
07.2020 - 11.2021
Sample Coordinator
Lane Bryant
02.2020 - 04.2020
Bachelor of Science - Fashion Merchandising & Product Development
Ohio University
Similar Profiles
Françoise DelonzienFrançoise Delonzien
Vendeuse en prêt-à-porter at Lauren de Ralph LaurenVendeuse en prêt-à-porter at Lauren de Ralph Lauren
Suraksha KudlekarSuraksha Kudlekar
Senior Financial Operational Analyst, Sales Audit at Ralph Lauren Sourcing India LLPSenior Financial Operational Analyst, Sales Audit at Ralph Lauren Sourcing India LLP
ANGELICA SANTANGELICA SANT
Retail Sales Associate at Ralph LaurenRetail Sales Associate at Ralph Lauren
Edwan Castillo Cordova CastilloEdwan Castillo Cordova Castillo
Retail Store Associate at Polo Ralph Lauren Factory OutletRetail Store Associate at Polo Ralph Lauren Factory Outlet
Bridget WillardBridget Willard
Account Manager at The Trade DeskAccount Manager at The Trade Desk