Dayzjalah Cameron
Houston
Summary
Highly skilled in customer service, technical support, and problem-solving. Proven ability to provide exceptional customer service and technical support to a wide variety of customers. Expertise in troubleshooting and resolving customer inquiries and complaints. Experience in providing technical support to customers via phone, email, and live chat. Proficient in using various customer service software applications. Excellent communication and interpersonal skills. Ability to remain calm and professional during stressful situations. Provided excellent customer service to customers, handling merchandise and cash transactions. Maintained a clean and organized work area. Demonstrated excellent customer service skills while providing support to customers to resolve complaints and inquiries. Developed and maintained positive customer relationships by responding to customer inquiries and complaints in a timely and professional manner. Responded to customer inquiries through telephone, email, and other customer communication channels. Acted as a liaison between customers and other departments to ensure customer satisfaction. Maintained a high level of customer service by providing personalized service and responding promptly to customer requests.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Digital Operations Associate
Cigna
Houston, TX
09.2023 - 07.2026
- Streamlined digital operations processes to enhance efficiency and accuracy in service delivery.
- Collaborated with cross-functional teams to implement system enhancements and improve user experience.
- Analyzed operational workflows, identifying areas for improvement and recommending strategic solutions.
- Developed training materials for new digital tools, ensuring team members quickly adapted to changes.
Customer service representative
Kelly connect
04.2022 - 08.2023
- Delivered topnotch customer service to clients, resolving complex inquiries with poise and professionalism
- Exceeded customer expectations by providing timely and accurate responses to all inquiries
- Developed and maintained positive customer relationships, ensuring customer satisfaction
- Maintained detailed records of customer interactions, complaints, and inquiries
Technical support
Conduent
01.2018 - 12.2021
- Skilled in troubleshooting a variety of hardware, software, and network issues
- Excellent communication skills and the ability to interact effectively with customers
- Able to train users on new equipment and software applications
- Experienced in providing technical support via phone, email, and remote desktop
- Knowledgeable in identifying and resolving system problems and providing solutions
- Specialist
Warehouse auditor
NomNom Now inc
10.2016 - 09.2017
- Conducted spot checks and audits of warehouse items to ensure accuracy and compliance to company regulations
- Reviewed shipping and receiving logs to identify discrepancies in inventory
- Monitored inventory levels and identified discrepancies between physical and digital inventory records
- Developed and implemented process improvements to streamline warehouse operations
- Maintained warehouse records, including item counts, shorts and damages, to ensure accuracy
- Prepared detailed written reports to document findings from audits
- Communicated findings to managers and supervisors and provided recommendations for corrective action
Education
High School -
Station camp high school
Gallatin, Tennessee05.2015
High School Diploma - Business administration, Art
Tennessee State University
Nashville, Tennessee12.2019
Clinical Medical Assistant -
Stepful
02.2025
Skills
- Reading comprehension
- Computer skills
- Ms office
- Critical thinking
- Empathy
- Problem solving
- Multitasking abilities
- Customer Service
- First aid and Cpr
- Basic math
- Active listening
- Stress management
Certification
- Certified Medical Assistant |National HealthCareer Association | 2025
Timeline
Digital Operations Associate
Cigna
09.2023 - 07.2026
Customer service representative
Kelly connect
04.2022 - 08.2023
Technical support
Conduent
01.2018 - 12.2021
Warehouse auditor
NomNom Now inc
10.2016 - 09.2017
High School -
Station camp high school
High School Diploma - Business administration, Art
Tennessee State University
Clinical Medical Assistant -
Stepful