Summary
Overview
Work History
Education
Skills
Timeline
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Aaliyah Green

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Digital Associate

Walmart
02.2023 - Current
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted with troubleshooting technical issues faced by customers using the online platform, providing prompt resolutions.
  • Loaded and unloaded orders at customer's homes or locations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
  • Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.

Sales Associate

Beauty Supply Warehouse
02.2021 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.

Cashier

Krystal
04.2020 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Education

General Studies

Hinds Community College
Jackson, MS
05-2021

Provine High School
Jackson, MS
05-2018

Skills

  • Customer service
  • Data entry
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Store maintenance
  • Multitasking
  • Quick learner
  • Strong work ethic
  • Reading comprehension
  • Shelf Stocking
  • Cleaning and sanitation
  • Heavy lifting capacity
  • Time Management

Timeline

Digital Associate

Walmart
02.2023 - Current

Sales Associate

Beauty Supply Warehouse
02.2021 - 11.2023

Cashier

Krystal
04.2020 - 01.2021

General Studies

Hinds Community College

Provine High School

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