Bernard Lacy
Waxahachie,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Digital Associate
Wal-Mart
11.2023 - Current
- Responsible for fulfilling online orders by picking, preparing, and packaging merchandise for customer pickup or delivery
Front End Team Lead
Wal-Mart
11.2022 - 11.2023
- Responsible for managing the front-end area, including cashiers, customer service, and the self-checkout lanes.
Seasonal Team Lead
Wal-Mart
01.2022 - 11.2022
- Supervises a team of seasonal associates to ensure seasonal merchandise is stocked, displayed correctly, and moved efficiently, especially during peak periods like the holidays.
Replenishment Team 2 Team Lead
Wal-Mart
12.2020 - 01.2022
- Focused on managing the unloading, stocking, and organization of incoming merchandise
Store Manager
Dollar Tree
12.2019 - 12.2020
- Recruit and hire store associates to serve customers
- Foster the growth and development of associates through training on operations and merchandising while coaching and correcting when appropriate
- Oversee and delegate all store activities to ensure smooth daily operations
- Ensure full compliance with applicable laws and regulations, while enforcing company policies and procedures
- Perform opening and closing procedures as needed
- Help store reach its maximum profit contribution
- Protect company assets
- Maintain a high level of customer service across the store
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
Associate Manager
Big Lots
12.2014 - 12.2019
- Plans and leads preparation for new merchandise on the sales floor, truck unload, freight flow, display assembly, ticketing, and stocking tasks for the freight team.
- Provides clear work direction, training, and coaching to freight team members regarding freight flow process and furniture assembly.
- Analyzes and evaluates staffing and scheduling needs for all freight flow processes based on projected carton counts and payroll allocation on a weekly basis.
- Provides feedback to store leadership regarding the team's performance and ability to meet freight metrics.
- Serves in the Manager on Duty role, as needed, including opening and closing the store. Provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met.
- Drives the customer experience and ensures resolution of customer issues.
Customer Service Manager
Wal-Mart
11.2011 - 12.2014
- Responsible for overseeing the front end customer service department and ensuring the company or corporation delivers the highest level of customer service possible.
- Supervised agents and trained, coached, and mentored employees.
- Handled major incidents that could not be resolved by agents.
- Developed and implemented customer service policies and procedures.
Lead Stocker
Dollar Tree
10.2010 - 11.2011
- Supervised truck inventory and delivery, and stocked products in specific departments.
- Responsible for processing receipt of merchandise and noting damaged shelving or display units.
- Implemented and actively participated in merchandise suggestions and adjustments to maximize product to the floor.
- Assisted and trained new stocker employees.
- Maintained accurate and up-to-date knowledge on product location.
- Provided unparalleled guest service, constantly striving to delight and surprise our guests, vendors, and stakeholders.
Store Manager
Dollar General
08.2008 - 07.2009
- Recruited, selected and retained qualified employees according to federal and state labor laws and company policies.
- Provided proper training for employees; conducted performance evaluations; identified gaps for appropriate solutions and/or counseling, up to and including termination.
- Maintained accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
- Evaluated operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
- Counted deposits, delivered deposits to banks, and counted registers to ensure proper cash control procedures.
- Responsible for employee scheduling and payroll operations.
Parts Salesman
Auto Zone
02.2007 - 07.2008
- Conducted several sales of product to consumers on a daily basis. Increased the weekly, monthly, and yearly financial quota.
- Organized inventory to improve appearance.
- Operated cash registers and followed established cash handling procedures.
- Provided accurate and appropriate information in response to customer inquiries.
Line Cook
Applebees' Restaurant and Bar
08.2004 - 01.2007
- Ensured proper proportioned amounts and measurements of ingredients for certain recipes.
- Placed expiration dates and times on entire supply stock.
- Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
- Prepared full course meals in a timely manner.
Education
Business Management - undefined
Navarro College
Waxahachie, TXBachelor of Business and Management - undefined
Tarleton State University
Stephenville, TX01.2012
Business Management - undefined
Prairie View A&M University
Prairie View, TX01.1998
Skills
Operations Management
Staff Development
Shipping & Receiving
Inventory & Stocking
Policy/Program Development
Supervision & Training
Payroll & Scheduling
Customer Service
Timeline
Digital Associate
Wal-Mart
11.2023 - Current
Front End Team Lead
Wal-Mart
11.2022 - 11.2023
Seasonal Team Lead
Wal-Mart
01.2022 - 11.2022
Replenishment Team 2 Team Lead
Wal-Mart
12.2020 - 01.2022
Store Manager
Dollar Tree
12.2019 - 12.2020
Associate Manager
Big Lots
12.2014 - 12.2019
Customer Service Manager
Wal-Mart
11.2011 - 12.2014
Lead Stocker
Dollar Tree
10.2010 - 11.2011
Store Manager
Dollar General
08.2008 - 07.2009
Parts Salesman
Auto Zone
02.2007 - 07.2008
Line Cook
Applebees' Restaurant and Bar
08.2004 - 01.2007
Business Management - undefined
Navarro College
Bachelor of Business and Management - undefined
Tarleton State University
Business Management - undefined
Prairie View A&M University