Keegan Hert

• Monitored key performance indicators to ascertain product success metrics.
• Identified areas of potential improvement in digital products based on usership data.
• Assisted customers over the phone or in person regarding finances or missing and damaged goods
• collaborated with leadership roles to improve department metrics
• created a healthy and dependable environment for coworkers and associates
• assisted in deescalation training and asset protection
• Helped ascertain metrics and a stable workflow to not disrupt efficiency in the workplace with leadership
• was a dependable and sociable employee always discussing workflow and potential fixes for problems in the workspace
• handled refunds and other monetary management and money handling processes such as depositing and withdrawal and safe management over assets

During My time as a Team Leader in Walmart I had taken care of 2 separate departments over the course of my employment. Those being the Apparel Department and the Sporting Goods/ Seasonal areas. During those times i have had to lead multiple teams of around 10 people or more. Some of my basic tasks throughout the day were ranging from Cash handling and securing cash while money handling for safe deposit and withdrawal, customer service ranging from in person to over the phone calls i would on average assist over 30 customers a shift between the two. I would also be tasked with organization and event planning for any seasonal shifts that we had upcoming i would come up with strategies to tackle them without failure.

Aside from those i am very well versed in licensing and technology as i would have to assist people in anyway that i could mostly technological and walking them through how to get what the customer wanted. I wanted to include that to show that i am able to handle anything that comes my way for i am a very sociable and dependable person i try to be someone that customers, associates, and my leadership can depend on in any circumstance