Amanda Gonzalez
Miami,Florida
Summary
Proven Digital Operations Associate with a track record of enhancing customer satisfaction and trust at Total Wine & More. Skilled in accurate data entry and engaged listening, adept at resolving issues and fostering repeat business. Demonstrates a commitment to order accuracy and collaborative decision-making, significantly contributing to team success and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Digital Operations Associate
Total Wine & More
02.2022 - Current
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Selected and filled orders from stock to fulfill customer requirements.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Cashier
Total Wine & More
Miami, FL
11.2020 - 02.2022
- Built relationships with customers to encourage repeat business.
- Checked personal identifications during alcohol and tobacco sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Cashier
McDonald's
Miami, FL
08.2017 - 02.2018
- Welcomed customers and helped determine their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
Receptionist
Durable Brakes
Miami, FL
05.2014 - 05.2016
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
Education
High School Diploma -
Felix Varela Senior High
06-2016
Skills
- Engaged Listening
- Accurate Data Entry
- Effective Written Communication
- Goal-Oriented Individual
- Collaborative Decision-Making
- Versatile Task Manager
- Reliable Professional
- Cash Management
- Order Accuracy Assessment
- Workforce Skill Enhancement
- Adherence to Liquor Laws
- Inventory Replenishment
Certification
Certified Veterinary Assistant - Florida Veterinary Medicine Association
Languages
5,5
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Digital Operations Associate
Total Wine & More
02.2022 - Current
Cashier
Total Wine & More
11.2020 - 02.2022
Cashier
McDonald's
08.2017 - 02.2018
Receptionist
Durable Brakes
05.2014 - 05.2016
High School Diploma -
Felix Varela Senior High