Katrina Rocha
Carmichael,CA
Summary
Dedicated Service Coordinator with expertise in client advocacy and resource coordination. Proven ability to enhance service delivery through effective collaboration and active listening, ensuring optimal client satisfaction and care plan alignment.
Overview
16
16
years of professional experience
Work History
Service Coordinator
El Hogar CORE Mariposa
Sacramento, CA
09.2024 - Current
- Coordinated client services, ensuring timely access to resources and support.
- Collaborated with multidisciplinary teams , including attorneys and psychiatrists, to enhance service delivery, program effectiveness, and ensure treatment plans are efficient for treatment.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, housing referrals, and ensuring overall satisfaction with services rendered.
- Managed scheduling for service appointments, optimizing staff availability and client needs.
- Assisted in developing client care plans, aligning services with individual needs and goals.
- Initiate discharge process and proper documentation,
Caregiver
Brookdale Assisted Living
Citrus Heights, CA
08.2023 - Current
- Provided compassionate care to residents, ensuring comfort and emotional support.
- Monitored and documented changes in resident health conditions accurately.
- Trained new caregivers on best practices and operational protocols effectively.
- Implemented safety measures to enhance resident well-being within the facility.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Caregiver
Maxim Healthcare
Sacramento, CA
02.2010 - 01.2026
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
Associate of Arts - Social Science
American River College
Sacramento, CA05.2023
Bachelor of Arts - Social Work
California State University, Sacramento
Sacramento, CA05.2025
Skills
- Accurate recordkeeping
- Individualized service plans
- Resource utilization
- Active listening
- Problem-solving
- Organizational skills
- Relationship building
- Excellent communication
- Community resource expertise
- Client advocacy
- Notetaking and documentation
Timeline
Service Coordinator
El Hogar CORE Mariposa
09.2024 - Current
Caregiver
Brookdale Assisted Living
08.2023 - Current
Caregiver
Maxim Healthcare
02.2010 - 01.2026
Bachelor of Arts - Social Work
California State University, Sacramento
Associate of Arts - Social Science
American River College